High Scores "Strongly agree" Score Industry Rank High standards of corporate governance 99.1 16 Professional company 97.7 11 Top management doing enough for growth 90.1 10 Low Scores "Strongly agree" Score Industry Rank Managers care for professional and personal growth 79.3 18 Work-life balance 79.2 18 Exciting growth opportunities 74.6 19 Dream Job "Strongly agree" Score Industry Rank Job security/stability 36.4 9 Company image 45.5 3 Organization culture/work climate 44.4 7 Strengths: Big brand with great aspirational value. Well-defined HR policies keep the Infy ahead of competitors, despite the huge pace of hiring in the last fiscal Weaknesses: Increased employee disengagement. Declining satisfaction in compensation levels. Most employees also felt that there was lack of adequate mentoring Employee Size 2002-03, 14,243 2003-04, 23,377 2004-05, 30,455

The Bangalore-based IT services company has often redefined HR practices and set new paradigms for employee satisfaction with new benchmarks in the industry (read stock options, variable pay).

Bikramjit Maitra, head (HRD)

Why did Infosys emerge as the undisputed leader on the HR scorecard? It is either ahead or at par with the industry average on most parameters: average tenure of employee, average training days, retention, and salary increments-a result of a robust HR system that it has formulated and nurtured over the years.

Over 13% of the respondents surveyed chose Infosys as the IT 'dream company', a 2% jump from the previous year.
However, it slipped significantly on the second image parameter, 'preferred employer', and took the #6 rank on the table-a slip of five ranks from its last year's rankings.

Despite its near-perfect performance on HR and image parameters, Infosys slipped considerably on overall employee satisfaction. At #7 on the Employee Satisfaction scorecard, its well-defined HR processes have clearly left its employees asking for more. At the close of FY 2004-05, Infosys had over 30,000 people on its rolls. Human resource management and employee satisfaction in such an environment is a mammoth task, and definitely one of Infosys' biggest challenges today.

A number of responses revealed a feeling of alienation and disengagement creeping in. However, a consistent performance on the HR front and a fairly good performance on employee satisfaction helped Infosys stay ahead of its competitors in the industry. its high standards of corporate governance ensure that its policies and HR practices, at no point in time, fall below industry standards, something that has helped Infosys stay ahead of its competitors in the overall tally.