*Revenues re-estimated DQ estimates

If there were any doubts about Dell's commitment to India, FY 2004-05 put all speculations to rest. Two high-profile visits, first by chairman Michael Dell and then by chief executive Kevin Rollins, sent out a strong message about India's strategic importance in Dell's global delivery strategy. A minor job reshufflement of some technical support calls for OptiPlex desktop and latitude notebooks back to the US in FY 2003-04 had created a flutter. But since then, it has been a story of ramp-ups and investments for Dell.

The company opened its third customer support center at Mohali in a bid to tap talent across the country, a center that is expected to employ 1,500 people in a year's time. The first customer contact center was opened in Bangalore in 2001 to provide technical support for customers in the US. The Hyderabad center, which came up next, offers multiple services to various Dell business segments. It is setting up its own campus, to be ready by October 2005, in this city and will be built on 6.6 acres of land. Dell's entire customer support team will be moved to the new campus.