DQ estimates

This was one of the BPOs that ramped up the fastest during the year-with centers in Mumbai and Chennai housing more than 7,000 employees, it planned two more centers in Chennai and a Tier II city. Much of this expansion is being funded by the $30 mn investment it received from Oak Investment Partners; the company is contemplating another round of funding or even an IPO sometime this fiscal. The existing fund was also utilized to acquire an insurance BPO in Virginia. This acquisition helped Sutherland expand its offerings-till now it was focusing only on technology and communication where it bagged 15 clients during the year; now it has been able to add insurance and e-retailing also to its kitty. Incidentally, the company also plans to add the lucrative BPO domain into its offerings. One big reason for Sutherland's success has been its near perfect " Blended Business Model"-what it really entails is a blended shore delivery model through Indian offshore facilities, the nearshore center in Canada and an onshore facility in New York. India accounted for nearly 40% of the overall revenues of the company in 2004-05.