The company's main focus is on US and Europe, which contributed 68% and 32% of the revenues, respectively. The firm's total headcount doubled to 2,200 last year. Banking and Capital remained its biggest vertical, contributing a little over 40%, followed by enterprise operations at 32%. Attrition rate remained stable at 32.7%. Only 20% of the business has a voice component and even here, most of it is what the company calls 'integrated voice'. So if it mortgages for a customer, it does the entire back office and a piece of that is customer service.