This wholly owned BPO subsidiary of the $60 mn Ocwen Financial Corporation supported nearly all the global business processes including accounting services, mortgage servicing, credit card services, real estate analytics and technology services to the Department of Veteran's Affairs property management activities. It added a new line of business this year: ACCES (advanced contact center enterprise solutions)-the first, fully hosted and managed, Cisco-based, third-party VoIP contact center solution developed for call centers.