1. The category of servers includes RISC/Unix and PC servers. RISC/Unix servers have been segmented into high-end, medium and low-end severs. PC servers are Intel-based dedicated servers shipped with Windows NT, Novell NetWare, Linux or SCO Unix network operating systems. Values are based on vendor-reported figures and not end-user prices.

2. Workstations have been differentiated as Intel-based and RISC/Unix-based. Alpha/NT workstations have also been included. Values are based on vendor-reported figures and not end-user prices.

3. Single-user systems include desktops or network clients and portables. Total industry values are not based on vendor reported figures. An average sales value has been used for top ten companies and a lower figure for the remaining companies. Since vendor figures include application software, peripherals, networking components and services along with the systems, they cannot be used directly to compute industry totals. The balance vendor revenues have been adjusted in packaged software, networking and services.

4. Peripherals include impact printers, laser printers inkjet printers and MFDs. Other peripherals include monitors, keyboards, scanners, hard disk drives, floppy drives, CD drives, CD writers, pointing devices and power supply devices. Dumb terminals have also been included in 'other peripherals.'

5. The networking industry includes network interface cards, hubs, routers, switches, modems, multiplexers, structured cabling and RAS.

6. This industry total has been introduced to make convenient comparisons with packaged software and services. The hardware industry total includes systems, peripherals and networking.

7. Others include miscellaneous hardware items, special projects, imports, consumables and accessories not included in peripherals.

8. Services now consist of three major components-hardware services, software services and training services. Part of vendor revenue from systems has been adjusted in this industry total.

9. Hardware services include facilities management, own systems maintenance and third-party maintenance.

10. Software services include customized software development, turnkey projects and consulting.

11. A turnkey project is the sum total of systems integration and network integration services. These two important integration services are clubbed together, as vendors are sometimes unable to provide their revenues separately. Moreover, vendor revenues from integration services are usually not fully reported as they are built into equipment revenue.

12. Education services include individual and corporate training.

Product Definitions

• High-end servers: Rs 5 crore and above.
• Medium-range servers: Rs 50 lakh to Rs 5 crore.
• Low-end servers: Below Rs 50 lakh. Do not include PC servers.
• PC servers: Intel-based dedicated servers.
• Traditional workstations: Unix or open VMS-based systems with OS shipped from the vendor on RISC platform.
• Personal workstations: Windows NT or Unix-based systems on Intel platform.
• Peripherals: Include impact printers, inkjets, laser printers, scanners, keyboards, floppy drives, pointing devices, monitors, CD-drives, CD-writers and power systems.
• Networking: Includes modems, structured cabling, network interface cards, hubs, switches, routers, multiplexers and RAS.
• Packaged software: Includes systems software, application tools and application solutions.
• Others: Include miscellaneous hardware shipments, hardware imports, accessories and consumables.

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