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Home > DQTop20 2005 > Human Resources

Make Way for HCM
Continued from page: 2

Thursday, November 15, 2007

Looking Under the HCM Hood

Human Capital Management is all about managing employees, the most valuable asset of any organization. A well-designed HCM strategy would take a complete life cycle approach to employees, covering everything from recruitment and hiring through training, career development, and compensation. The ultimate goal would be to help an organization realize, maximize, and manage the inherent value of its workers. This goes beyond the typical HR functions of payroll and benefits. Simply put, a good HCM product is HR software powered by business intelligence.

Main Components of HCM Solutions:
Performance Management: Every organization carries out performance reviews of its employees. Done manually, it takes up a lot of precious time away from managers. But, this procedure could be automated quarterly. Time-bound performance reviews and appraisals between an employee and his or her boss can be carried out online, enabling a 360 degree review. Each employee can be tracked from applicant stage through internal position changes, to the end of the separation process. The performance management system usually links to the compensation systems. Some vendors also offer software that allows succession planning.

Recruitment Management: Recruitment or talent acquisition is a crucial aspect of any strategic HR strategy. While seeking to fill up a good position, a manager can quickly identify a pool of employees suitable for the job. He can sift through the database and identify a suitable employee for a certain project based on the parameters that are fed in, such as years of experience, requisite skills, and qualifications.

Workforce Management System: When organizations view employees as assets, it is obvious that the assets are tracked and monitored effectively. Workforce Management Systems usually involves staffing, tracking, and rewarding employees. It tracks the status of labor activities including current active projects, work orders, man hours, and compensation data.

Payroll and Compensation Systems: HR software began its journey with this solution and as the name indicates, the system enables HR managers control overall aspects of payroll processing operations. Many vendors are bringing out scalable platforms that allow customers install and operate payrolls that are compliant with local requirements at any global location.

Using this system, employees can view their salary slips online, their personal data around compensation and benefits, and also get a copy of their latest earnings statement.

Policy Compliance: A lot of international and local compliance regulations require organizations to report their HR areas such as payroll, benefits, pensions, and others. The new Clause 49 of SEBI regulations defines, among other things, corporate governance standards and requires a certification of a true and fair view of financial statements. Listed companies need to conduct a Policy Compliance Program periodically. This entails employee confirmation on various internal processes and policies as a part of the Compliance Program.

Pathak adds that the HR function has gained specialization in the ITeS segment. "BPOs sometimes hire something like 5,000 people in a matter of a few months. Traditional HR systems fail to address such a high requirement. Managing BPO projects are complex; they need to translate each project into shifts, number of employees needed, specific skills required and track the employees regularly."

Many large enterprises adopt HCM as a part of their overall ERP implementation while others prefer to choose specific modules. Adrenalin eSystems and Ramco are the main homegrown players that have been catering to the mid-to-large companies in India and also countries in the Asia Pacific. Touching on the fragmented HCM segment in India, Balaji Ganesh, CEO and MD, Adrenalin eSystems says, "The HR Management Systems space is hotting up and also getting over crowded. At the one end of the spectrum are small time fly-by-the-night vendors dishing out software at unimaginable prices, and the other end is full of ERP vendors fighting for their share in the space. We were placed in the middle."

In the past, the decision of implementing an HR system usually fell on the CIOs shoulders, but now it is slowly becoming the priority of the CEO and the HR head.

A good HCM approach could be the chief weapon of an organizations strategy to achieve increased revenue, increased profit margin, and preparing for new economic and cultural shifts.

Priya Padmanabhan
with inputs from Shrikant G

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