Global Sourcing
HP has a wide range of global operations happening from India. Over three-quarters of its 29,000 staff (including contract staff) work on services for HP worldwide and its customers.

These employees span a range of divisions and subsidiaries, whose names change rather often, but which have grown consistently. GDIC, once Digital GlobalSoft, became the Global Delivery Application Services Center, headed by P Venkatachalam and G Padmanabhan, the flagship application services center in HPs global network. HP Global eBusiness delivers finance, accounting, HR and other business processes for HP and its worldwide customers, with 6,500 employees in four centers in Bangalore and Chennai. HP ISO became the Systems Technology & Software Division, led by V Subrahmanyam, focusing on R&D for software products. And a Hub Software/Firmware and Solutions Lab, led by Sandy Lieske, develops software and firmware for printers and MFDs (HP-ISO used to do this earlier).

Then theres the team led by Frederick Ravikumar which sources and supplies parts and services to HP in 10 countries. The Global Competency Centre, Bangalore, led by Paul Van Ingen, provides tech support for a range of products, including and also software, networks, etc. The Global Solution Center, Bangalore, headed by Jesudas Andrade, provides helpdesk and other technical services for enterprise customers. Infrastructure Technology Operations, led by MS Prakash, provides remote infrastructure and service desk services to over 140 customers across the world. And IPG Consumer Contact Center, led by Ramesh Giri, supports global print and imaging customers. And HP Labs India (led by Ajay Gupta) addresses emerging markets for ICT.

So if services has been modest for HP India, the story looks different from Palo Alto. For HP worldwide, while India accounts for less than 3% of revenue, it has nearly a fifth of its 156,000 employees. DQ

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