Started as a JV between TCS and HDFC around the same time as many of the tier-1 BPOs started, Intelenet has seen change of ownership several times. But, all is well that ends well, as they say. With the most famous name in the buyout space, Blackstone Group, investing into the company in a $200 mn management buyout (MBO) last year, the company can finally take all the strategic steps needed for growth.

Last year international revenues grew by a mere 7%. The North American growth declined by 53% due to dollar depreciation, and a major client went for captive operations in India. But, domestic business made up for the loss in the international front, currently accounting for 23% of total revenues. Acquisition of Sparsh, a large domestic call center company, is seen as the main reason behind it. DQ

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