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BPO Rankings: 5 | Cambridge Solutions: The Unsung Champion
Going against industry trends, Cambridge played on depth rather than breadth
Friday, August 17, 2007

Cambridge Solutions does not enjoy a high mindshare in India. Many in India do not even know that Cambridge is actually an Indian company. India-based Scandent Solutions, that acquired Aons policy administration division of Cambridge in 2005, decided to take the latters name last year as it was more well-known in target markets. So the name Cambridge is an import, though the company is very much Indian.

The big news for Cambridge in FY 07 was bagging the claims operation services contract worth 49 mn from Aon, through UK-based firm Xchanging.

This April it sold off its government vertical, run under the Albion name to Affiliated Computer Services(ACS).

From its traditional strength of managing policy administration of in-house run insurance programs, it has come a long way to run outsourced high-value aviation claims operations. Last year, it signed a three-year contract with Alea North America, a global specialty insurance and reinsurance company.

   

RANK 5

Christopher A Sinclair, CEO
  • Foray into banking domain with the launch of SWIFT

  • Offering customized MBA to potential and existing employees

FACTSHEET
l Start-up Year: 2001 l Delivery Presence: Bangalore (2), Chennai (1), Sydney (1), Melbourne (1), US (48) l Address: 33, Coconut Grove, 18th Main, 1st A Cross, 6th Block, Koramangala, Bangalore 560095 l Tel: 8030540000 l Website: www.cambridgeworldwide.com 

Cambridge, which had bagged a contract from SWIFT to provide service bureau support to member banks earlier, added a new SWIFT setup in Singapore as a BCP site. It also signed an MoU with Cushman & Wakefield to jointly develop a new generation technology platform for real estate management.

While consolidating its US business, Cambridge lost out on growth in North America but its Apac business showed a robust 88% growth, making it a major player in that market.

In India, Cambridge is looking to expand in tier-3 and 4 cities. It has also entered into an MoU with Bangalore-based MATS School of Business and IT for a customized MBA program as an additional sop to its employees. This financial year will see Cambridge adding pension administration and health analytics to its growing list of service lines.

There were rumors about the company getting acquired, but that was denied by the company. DQ

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