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Annual Maintenance Contract
When a PC, printer or laptop is bought for a company, it requires to be
maintained regularly. Usually all machines come with at least a one year
warranty where all repair and maintenance costs are the cost of the seller. It
could include maintenance of hardware, networking, software, and other services.
To fulfill this need one has to recruit a person with all the above skill sets,
which is not cost effective. This is where AMC companies have a role to play.
They can provide you these services at a much more economical and efficient way.
Application Development & Maintenance
ADM includes the development of new applications, extensions, and enhancements
to existing applications for existing and emerging business operations, and
their maintenance. An ADM service provider works with both the enterprise IT
department as well as specific business units to create or migrate applications
that may be required to address niche needs of the businessoften not met
through package software.
CAD/CAM Design Development
Computer Aided Design and Computer Aided Manufacturing are now the language
of engineers and designers. A wide range of solutions are outsourced in this
area such as cover drafting, plotting, drawings, animation, 2D and 3D modeling
for different engineering fields. CAM is usually linked to CAD systems to
facilitate mass customization, ie, the process of creating small batches of
products that are custom designed to suit each particular client. Without CAM,
and the CAD process that precedes it, customization would be a time-consuming,
manual and costly process. The automatic controls of the CAM system makes it
possible to adjust the machinery automatically for each different order.
 Call Centers
With the opening up of the Indian economy and the advent of globalization
more and more companies from abroad are basing or outsourcing their call centre
services to India.
A call center has adequate telecommunication & Internet
facilities with comprehensive database of various sectors. Conventionally, call
centers meant only voice-based customer support, but now they have evolved as
contact centres, offering CRM services electronically that includes voice-based
customer support, e-mail response, Web-based text-chat services, and other means
of customer interaction.
 Communication Services
Communication costs has always been a major expense for companies, hence
they are on a constant lookout for efficient and cost-effective communication
systems. Thanks to the popularity of Internet protocol (IP), today most
enterprises are fast embracing IP-based communication solutions for information
exchangecovering data, voice, and video communications. These solutions are
not only cost-effective as compared to traditional communication means, but also
help organizations cut traveling costs, as they can have online interactive
sessions that eliminate the need for physical presence at a particular location.
While there are numerous specialized communication solutions in the market,
users should buy them keeping in view their present and future needs.
 Database Services
Information management is a critical requirement for businesses today. Most
corporate information resides in structured form for which companies use
relational database management systems like Oracle, MS SQLServer etc. However,
it may be difficult for an enterprise to build in-house competency for
maintaining their information in these database management systems. There are
specialized IT companies that offer onsite or remote database administration (DBA)
services, which include database design, extracting information from databases
as per clients need, troubleshooting, data migration from one platform to
another, and data/application integration across heterogeneous IT systems.
Data Warehousing/Mining Services
Managing a business has never been easy but it is getting harder and harder
day-by-day in view of tough competition, rising employee costs and customer
demands. Cost cutting alone is no longer enough to solve these issues. The
single key to survival is to analyze, plan, and react to changing business
conditions in a much more rapid fashion. To do this, top managers, analysts and
knowledge workers in the companies need more and better information. Those who
have suitable data warehousing and data mining tools containing current,
actionable information are the ones flourishing.
Digital Certification Services
With rise in IP-based communication channels and online services the threat
of viruses, malicious codes, and unauthorized access has increased extensively.
With the help of digital certification the user can be sure that what he is
using comes from a dependable source, and which has not been misrepresented or
tempered with. Digital certificates help prevent viruses from getting into the
users Office documents, computer, and local network. It also ensures the
security of online transactions by authenticating the user.
Disaster Recovery/Data Recovery
Disaster or Data recovery vendors help recover important and critical lost
dataafter an accidental formatting, virus crash, partition loss, software
malfunction, file or directory deletion, or even sabotageand regain access to
data, hardware and software necessary to resume critical business operation
after a natural or human-induced disaster. You can find plenty of companies that
are providing services in this field. Page(s) 1 2
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