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18 | Microsoft: Local Success
The global software giant successfully expanded, well beyond Windows, into the Indian IT ecosystem
Saturday, July 21, 2007
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Globally, FY 07 was the biggest year of product launches in Microsofts history since 1995. The reactions in India differed though: back then, Indias potential was acknowledged but still peripheral; today, the Indian story is eagerly tracked, as was evident from Steve Ballmers visit.

The successes too were enviable: Windows Vista crossing 600,000 licenses, 1.75 mn Office 2007 licenses, Dynamics client base crossing 550, Windows Mobile garnering 30.5% market share (10 points ahead of Blackberry) the list runs on.

Big bets were placed on the SMB and government sectors the previous year and last fiscal saw many of the initial efforts bearing fruit. New initiatives included the launch of an SMB portal, expansion to six more cities, stepping up Project Vikas and lighter versions of Windows and Vista. Added to its SMB focus, the eHome and Project Bhasha initiatives and the availability of genuine software online through Indiatimes helped bring down software piracy by one percentage point (to 71%).

l Start up Year: 1981 l Products & Services: IT services, software & consulting l Address: 9th Floor, Tower A, DLF Cyber Greens, DLF Cyber Citi, Sector 25A, Gurgaon 122002 l Tel: 4158000 l Fax: 4158888 l Website: www.microsoft.com 

Highlights

Released local language interface packs for Vista in 10 Indian languages
Announced Silverlight and Expression, for next-gen Web technology

Strengths

p Diverse product portfolio
p Windows Mobile gaining ground in the mobile messaging space
p The Novell partnership could wean Linux users into the Windows fold

Weaknesses

q Piracy is still the biggest bugbear
q Red Hat Linux is a threat
q Xbox sales low; not enough Indianized games available
q Alienated resellers with its high-handed anti-piracy campaign

Neelam Dhawan, MD

Doug Hauger, COO
Srini Koppolu,
MD, Microsoft India Development Center
Mohit Anand,
country manager,
Entertainment & Devices Division

Jaspreet Bindra,
country manager, MSN India
Ravi Venkatesan,
chairman

Anti-piracy campaign however antagonized a large section of resellers. There were even protests and boycotts by few channel associations, coupled with threats to Microsoft asking to change its policies and pricing mechanisms in India.

Notwithstanding the Linux threat (and there was some mandated Linux adoption by the Kerala and West Bengal governments), Microsoft made significant inroads into state governments including Goa, Maharashtra, Gujarat, Tamil Nadu, Rajasthan and MP. The agreement with Novell (interoperability between SuSe Linux and Windows) may go a long way in taming the march of the penguin. DQ

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