Progeon increased its sales organization significantly during the year while aligning it to the verticals and horizontals of its parent, Infosys. This not only enhanced its visibility, but also improved the chances of converting many cross-selling opportunities. Stress on higher per capita revenue productivity services have relegated voice-based work to just 18%, the balance being shared between data and KPO. It offers clients dedicated work areas. It is moving towards activities that have a revenue model of transaction and value-based pricing. For instance, it has gone into equity research and fixed income research. In some of these areas, the per capita revenue productivity is very comparable to Infosys and at times, even slightly higher.

• Increased headcount by 77% to 7,021
• Selected in the Rising Stars Category of The Global Outsourcing 100 by the International Association of Outsourcing Professionals

BFSI contributed 30% of its revenues, while communication service providers contributed 35%.

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CEO: Amitabh Chaudhry

l Start-up Year: 2002 l Processes: Customer service, finance and accounting, HR services, knowledge services, order management and procurement services l Employees: 7,021 l Business Mix: Voice (18%), Non-voice (82%) l Address: Plot Nos 26/3, 26/4, 26/6, Electronics City, Hosur Road, Bangalore l Tel: 28522405 l Fax: 28522411 l Website: www.progeon.com

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