The split of the parent company into two entities-GTL and GTL Infrastructure (GIL)-in 2005-06, could lead to the BPO division becoming one of the first casualties; the management is reportedly looking for a strategic investor to hive off the business. According to reports,  Providian or Goldshield, its major clients could be one of the investors or possible buyers, though the management denied this. Incidentally, the loss of Goldshield during the year was a setback.

Divestment of the BPO division is the fallout of declining margins in the primarily voice-based business, compounded with rising salaries. With the new focus purely on telecom infrastructure services, it made little sense to continue with non-telecom BPO operations like dealing with financial services clients such as Washington Mutual of the US and Zurich MF of the UK.

• Brought in expat managers, especially from the UK at the project head and TL level, in its Mumbai and Pune centers
• Lack of non-voice processes hampered the company's growth

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Chairman & CEO: Manoj Tirodkar

l Start-up Year: 1999 l Processes: Customer relationship and back office management, marketing services and technical helpdesk l Seats: 1,700 l Facilities: 2 l Business Mix: Voice (90%), Non-voice (10%) l Address: ES-IV, MIDC, TTC Industrial Area, Mahape, Navi Mumbai 400710 l Tel: 27688801 l Fax: 27680941 l Website: www.gtllimited.com

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