For this 50:50 JV between UK's Barclays Bank and HDFC, FY '06 was eventful-strategic alliances and acquisitions were the order of the day as Intelenet Global focused on scaling up operations. Intelenet entered into a strategic alliance with Transcom Worldwide, a European CRM specialist present in 42 locations. This opened up particularly the Eastern Europe market with delivery capability in 35 languages without having to invest on capital infrastructure; as quid pro quid Transcom would not directly venture into India.

By acquiring 51% of Sparsh, the domestic BPO business of Spanco Telesystems, Intelenet made its domestic debut with 39 clients including HLL, Prudential and AIG among others. Next six months could see Intelenet making acquisitions in the UK, the US and South Africa.

• Barclays, one of Intelenet's stakeholders and its one of the biggest clients, contributed around 12% of revenues
• News about data tampering for its client TransUnion gave Intelenet some bad press

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CEO: Susir Kumar

l Start-up Year: 2000 l Processes: Contact center management, transaction processing, accounting services and IT & process consulting l Employees: 9,500 l Seats: 4,500 l Facilities: 11 l Business Mix: Voice (60%), Non-voice (40%) l Address: Intelenet Towers, Mindspace, Malad (W), Mumbai 400 064 l Tel: 56776390 l Fax: 56778210 l Website: www.intelenetglobal.com

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