Two acquisitions-Princeton Consulting and Eldorado Computing-helped MphasiS strengthen its offerings across verticals. But change agents at the company continued to push for more and JFM 2006 saw the company make a conscious shift to focus on four industry verticals-financial services, telecom, healthcare, and hi-tech industries. The year saw its go-to-market strategy revolve around cultivating new service lines, particularly finance and accounting, where there was a spurt in demand this year: an example is offshored tax processing. Its focus on acquiring clients in India helped bag contracts from a leading private telecom service provider and also India's leading public sector bank. MphasiS also introduced multi-channel customer interactions services incorporating chat, e-mail and voice.

• Agent utilization across contact centers touched 85%
• Was awarded SecureSynergy Security Strategist award

	16
President: Sandeep Dhar

l Start-up Year: 1999 l Processes: Sales and services, transaction processing, brokerage BPO, tax and accounting services, content management and web-based services l Employees: 8,354 l Facilities: 7 l Business Mix: Voice (79%), Non-voice (21%) l Address: 139/1, Hosur Road, Koramangla, Bangalore l Tel: 25522714 l Fax: 25522719 l Website: www.mphasis.com

Page(s)   1