As part of its multi-shoring strategy, 24/7 Customer launched a 500-seat facility in Guatemala and another 700-seat centre in the Philippines, as it evolved from providing services to solutions. It added solutions like near-shore capability with bilingual support, complex claims processing and analytics capability. The company now employs over 7,000 professionals across its offices in India, the US and the UK and the nine delivery centres in India, the Philippines and Guatemala.

24/7 caters to the financial services and insurance, technology, telecom, services and retail sectors. Its customer list includes UK's top insurance companies, the top five US banks, global freight and transportation companies, the credit card companies. It plans to invest $25 mn across all its centres by the end of FY '07.

• Over 70% seat utilization; 80% is voice
• Dedicated facility for Aviva launched in Bangalore with 1,700 seats
• Managed attrition level at 35% level

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CEO: PV Kanan

l Start-up Year: 2000 l Processes: customer lifecycle management l Employees: 7,000 l Facilities: 9 l Address: 1st Floor, Creator, ITPL, Whitefield, Bangalore l Website: www.247customer.com

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