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BPO Rankings: 13 | Sutherland Global Service: Expansion Mode
Geographical spread coupled with focus on core processes helped ramp up growth
Monday, August 28, 2006

This New York-based BPO major has 67% of its workforce based out of India, and manages clients in 14 locations spread across USA, Canada, India and the Philippines. Sutherland's clients include big names from across verticals-banking and financial services, retail, IT and communications.

Expansion seemed to be the flavor for the company last fiscal. It not only set up its operations in Manila, but also scaled it up to 750 employees by March 2006. Sutherland strengthened its presence in Europe by setting up a new subsidiary in London. It also started recruiting local talent to suit the European-specific outsourcing needs.

  • A $30 mn private equity investment from Stanchart
  • Sutherland chairman & CEO Dilip Vellodi honored with Golden Globe award for outstanding achievement

This was followed by the India expansion plans-a new facility in Chennai and a service delivery and training center infrastructure, on 25 acres, in Kochi.

13

Chairman & CEO: Dilip Vellodi

l Start-up Year: 1986 l Processes: Business process consulting, account management, customer service and technology support l Employees: 8,000 l Seats: 2,800 l Facilities: 2 l Address: # 383, Velachery-Tambaram Main Road, Velachery, Chennai 600042 l Tel: 52007884 l Fax: 42048329 l Website: www.suth.com

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