Hexaware's commendable performance can largely be attributed to a simple philosophy that the management has aligned with its vision for growth: employees are the most important stakeholders in the organization.

The management and HR team have worked together to put in place a culture of learning and empowerment. For example, teams are created and put in charge of their respective clients. The members are responsible for complete interaction, delivery and services to these clients. They are given the liberty to interact directly with customers and understand the business needs. Employees get ownership of the project which creates strong loyalty towards the company. There is also strong emphasis on an open culture that encourages strong communication between employees and senior management. Nearly 96% of employees who participated in the survey expressed complete confidence in the organizational culture.

Communication channels are transparent. Hexaware has also launched employee rewards and recognition programs to acknowledge best efforts. Job rotation is encouraged to achieve employee satisfaction.

DQ Rank 6

PK Sridharan, executive director

High ratings	Score	Industry rank
Pay is good	98	4
Appraisal parameters are relevant	93	3
Appraisal system is fair	94	3
Low ratings
High value of honesty and integrity	93	11
Encouraged to take risks	63	19
High stress at work	62	20
Dream job wishlist
Growth Opportunity/Career development	97	3
Overseas opportunity	51	5
Organization culture/Work climate	77	7

A robust performance management tool, Pinnacle, was taken online last year. Then there is Helix, the intranet tool to facilitate open communication. HR Orbit is a dedicated portal for all HR related information, forms and policies for employees. Hexaware conducts training through Hexavarsity, its in-house training department. The Foundation Training Program (FTP) was launched in 2004 and is currently a full-fledged program. Employees under this program are taken to a college campus on the city outskirts for six weeks and are trained on technology, processes and soft skills such as team interaction and communication.

Stress at work is one of the biggest challenges for HR managers. Some of the initiatives to reduce stress levels in the past have been activities like participation in the Mumbai Marathon, observing Kite Flying Day, Father's Day, Mother's Day, Sports day and the Annual Bash, among others.

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