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17 | Samsung: The Stabilizer Year
Strong products in key segments, and a cross-selling strategy, help it gradually recover from the shakeout
Thursday, August 17, 2006

For Samsung, 2005-06 brought in stabilization after the previous year's shake-out which saw most key people leaving. Though there was not a very significant improvement in growth during the year, stabilization has raised hopes that better growth would be registered over the next few years. As a result, the year marked an inflection point for the company. It emerged from the shadow of financial mismanagement by ex-IT-division-head Vivek Prakash (now in jail), though the legacy has been tough to shake off fully in the channels.

During the year, the value products business emerged as the focus area for the IT division. LCD monitors, Notebook PCs and multi-functions were the major growth drivers. From a 4% share of the business in terms of volume, the LCD business grew to 11% in 2005.

Samsung also went aggressive on the marketing front, as it initiated the concept of synergy marketing, which would continue through 2006-07. This involves leveraging the product categories where it already holds leadership position to drive and catalyze growth in its other product categories such as printers, HDDs and Note PCs. As part of synergy marketing, Samsung launched its 'power of three' program, which fared very well in the market. This led to the JAS quarter witness an all-time high sale for Samsung.

Highlights

  • Cross-selling programs to leverage leadership areas for weaker products

  • LCD monitors, notebook PCs and multifunction devices major drivers

   

l Start-up Year: 2000 l Products & Services: HDD, laser printers, multifunctional printers, CD-Rom, CD Writers, DVD ROM, CDR, NotePC l Address:7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi 110019 l Tel: 41511234 l Fax: 41608818/19
l Website: www.samsung.com/in

Strengths

  • Wide portfolio leverages competitive gaps, eg low-priced multifunction lasers

  • Innovative marketing programs, robust reseller network

 

Weaknesses

  • Senior/middle management stability needs improvement

  • Legacy of channel issues from previous management

 

 

Ravinder Zutshi, Deputy MD

Harry Ahn, vice president, IT
Sanjay Sharma,
vice president, IT
Subrotah Biswas,
head (Volume Business)

Note: All businesses including consumer electronics report in to S H Oh, president & CEO for Southwest Asia

Samsung also set up a new B2B team to focus on the high-end products considering the strong growth momentum in the enterprise corporate market.

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