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13 | Cognizant Technology Solutions: Re-Investing Pays
Cognizant focused on strategic customers, and a range of offerings to maintain high growth
Thursday, August 17, 2006

Cognizant continued on its high growth mode for the third successive year. Globally the company posted revenue growth of about 50%, and net profit zoomed by 71%.  From the business side of things, the company strengthened its circle of offerings under business technology consulting, ERP, CRM, data warehousing, and business intelligence. On a solution wise basis, the company recorded strong growth across domains like testing, ERP, CRM and KPO. According to the company, during the JFM quarter, ERP and CRM grew by 100%. It was 10% of the revenue.

Cognizant has consistently maintained that one of the keys to high client retention is re-investing. Anything in the range of 20% is re-invested back into business to nurture areas like client relationship, data analytics, and domain expertise.

A segment wise look at the revenues puts BFSI in the pole position at 49%, followed by manufacturing, retail, and healthcare. Meanwhile, top 5 customers' contribution to the overall revenues stood at 32%. During 2005-06, the company added about 20 strategic customers. Cognizant defines strategic customers as one with the potential to grow annualized revenues of $5mn to over $40 mn. Cognizant has around 72 strategic customers.

Highlights

  • Named Supplier of Year 2005 by JP MorganChase

  • 12% revenues from Europe

  • Added 20 strategic clients over the year

 


l Start-up Year: 1994 l Products & Services:
IT Services
l Address: 226 Cathedral Road,
Chennai 600086
l Tel: 43602220 l Fax: 28112507 l Website: www.cognizant.com

Strengths

  • Ability to forge long-term contracts with high customer satisfaction

  • Tightly integrated global onsite-offshore model

  • Deep domain knowledge in healthcare, where it works with the Top 5 companies in the US

 

Weaknesses

  • US revenues dependency high at 87%

  • Lacks strategy to tap markets like Japan and China

 

As clients increasingly wanted a broader range of services, and business was expected to grow at a healthy rate, Cognizant's headcount grew rapidly. The global headcount also soared and stood at 26,748 at the end of the fiscal, with a big chunk happening in India.

Lakshmi Narayanan, president and CEO

Francisco D'Souza: COO
Gordon Coburn:
CFO and executive vice-president
R Chandrasekaran:
managing director and executive vice-president

The company completed its new training facility in Chennai that can take 2,000 people across 75 classrooms. The company added close to 7,800 professionals in India, over the fiscal. The future remains bullish for Cognizant, which has projected a revenue growth of 47% to at least $1.3 bn for calendar year 2006.

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