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As complexities continue to increase, Managing IT has become a nightmare for CIOs. Be it outsourcing trends, or the ever-changing storage and security technologies. To add to this, the CIO is constantly on the edge with the management, which fails to understand why IT budgets should go up constantly or why technology, which was implemented two years ago, is being talked about again.

DQ did an event in September on Managing IT and tried to provide a platform to CIOs, vendors and consultants to talk about three key issues of IT-Storage, Security and IT infrastructure. Like us, the participants agreed that these three are the lifeline of any organization, and any flaw in any of this could result in a disaster. Dataquest organized these events in three cities and saw participation from leading CIOs like Arun Gupta of Pfizer, Sanjay Prasad of eServe International, Mukt Bihari of ITI, and N Gajapathy of Transworks.

Security: The Challenges to Information
CIOs realize that they have more and more information flowing in. At the same time they see that they use not even 20% of all the information they store. Fiscal 2004-05 saw Indian enterprises shift towards network storage in a big way, and IP SAN also started making its presence felt. However, security outsourcing yet to excite CIOs and fails to find itself in the 'to do' list of enterprises. Interestingly, while security is one of the most talked about subjects for CIOs, they are not talking about emerging technology but are still grappling with developing a security framework.

Storage: Simplifying as Demand Explodes
CIOs are now increasingly talking about software storage, ILM, storage virtualization and storage management. However, CIOs are still divided over whether the purchase should happen from pure-play storage vendors or server vendors.

IT Infrastructure: Management is the Key
The challenge for CIOs continues in terms of infrastructure management, ranging from the remote management of desktop to entire network management. Other pain points for CIOs include managing other key components of IT infrastructure-applications including basic apps like OS to critical apps like ERP, CRM and SCM-are also great concern areas for the CIO community.

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