| Enterprise
APPS |
Oracle |
SAP |
BAAN |
Ramco |
Industry
Average |
Oveall importance |
| Pre-sales
activity Overall |
| Professionalism
of Marketing Staff |
74.5 |
76.8 |
82.8 |
77.1 |
77.8 |
9.3 |
| Involvement
in trying to unerstand requirements |
71.6 |
79.5 |
75.8 |
79.4 |
76.6 |
9.3 |
| Trying to
understand our requirements/problems from our view point |
71.2 |
78.3 |
73.6 |
83.4 |
76.6 |
9.2 |
| Ability to
offer a package suited to my needs |
72.1 |
78.1 |
75.8 |
74.6 |
75.1 |
9.2 |
| Ability to
understand and handle new/custom made applications |
69.2 |
75.9 |
78.9 |
70.7 |
73.7 |
9.1 |
| Friendliness
of marketing staff |
69.4 |
74.1 |
77.1 |
69.6 |
72.5 |
9.0 |
| Response
time of marketing staff time taken to revert on a query |
69.7 |
77.1 |
80.9 |
69.6 |
74.3 |
9.0 |
| Functionality |
| Appropriateness
to my business requirements |
73.7 |
79.7 |
82.2 |
69.1 |
76.2 |
9.4 |
| Provides
complete solution to all relevant process |
72.8 |
78.8 |
77.6 |
75.7 |
76.2 |
9.3 |
| Adequate
database support |
76.4 |
77.1 |
76.1 |
70.7 |
75.1 |
9.3 |
| Independent
of operating systems |
74.6 |
78.3 |
74.1 |
69.6 |
74.1 |
9.2 |
| Compatibility |
| Compatbility
with existing Hardware platform |
71.7 |
76.6 |
83.8 |
65.0 |
74.3 |
9.2 |
| Compatbility
with existing operating systems |
71.9 |
75.3 |
78.9 |
64.9 |
72.8 |
9.2 |
| Compatibility
and integration with other enterprise application |
70.2 |
73.3 |
72.8 |
70.6 |
71.7 |
8.9 |
| Installation
and support |
| Availability
of installation support from the vendor |
72.0 |
79.8 |
79.2 |
79.6 |
77.6 |
9.3 |
| Availability
of installation support from the systems integrators |
70.7 |
77.5 |
75.6 |
77.4 |
75.3 |
9.2 |
| Adequacy of
technical staff at customers disposal |
71.2 |
73.6 |
77.8 |
75.1 |
74.4 |
9.0 |
| Ability of
technical persons to handle multiple problems deftly |
69.2 |
75.7 |
78.2 |
73.4 |
74.1 |
9.1 |
| Ability to
assure customers of no loss of productivity during installation/maintencance |
69.7 |
77.1 |
76.1 |
71.0 |
73.5 |
9.1 |
| Product-over
all |
| Reliability |
77.0 |
81.3 |
79.9 |
79.7 |
79.5 |
9.6 |
| Technology
leadership |
71.6 |
79.7 |
80.5 |
77.1 |
77.2 |
9.4 |
| Ease of use |
72.8 |
79.7 |
82.0 |
72.6 |
76.8 |
9.4 |
| Low
frequency of maintenance |
73.4 |
79.9 |
81.8 |
71.7 |
76.7 |
9.4 |
| Initiative
of the company to constatly upgrade its product and its quality |
71.4 |
74.5 |
80.7 |
67.1 |
73.4 |
9.2 |
| Price of
the product and its spares |
71.2 |
72.9 |
74.9 |
63.4 |
70.6 |
9.2 |
| Users
friendliness of the product |
71.3 |
76.0 |
82.7 |
67.4 |
74.4 |
9.3 |
| Availability
of adequate documentation for usage (user manuals liternature..etc) |
69.7 |
76.4 |
82.0 |
65.0 |
73.3 |
9.2 |
| Overall
product performance |
73.3 |
80.4 |
81.7 |
79.1 |
78.6 |
9.5 |
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