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UTI bank was one of the first private banks to start operations
in 1994, after the government of India allowed private banks to be established.
The bank is promoted by Unit Trust of India, LIC and General Insurance Company
and its associates. With a nationwide network of more than 200 branch offices,
the bank has one of the largest numbers of ATMs-1,250-across the country.
With a huge growth in volumes, the company's existing print
infrastructure was facing serious constraints. The bank's print volumes range
from 25 lakh to 30 lakh impressions every month, which include cheque books,
customer account statements, mailers, TDS certificates among others.
| UTI
is now able to mail personalized cheque books to its customers within 24
hours of receiving a request |
The bank was printing its cheque books on cheque book dispensers
which were not proving to be an ideal solution. For instance, the cheque books
could not be personalized as per customer requirements, and a large quantity of
blank stationary had to be stocked in the bank's branches. It also created a
huge inventory of pre-printed stationery, and this often resulted in obsolete
stock, material loss and infrastructure constraints.
To address the range of print related problems, the bank
enlisted the services of Xerox and opted for outsourcing. It deployed the Xerox
DP 180, a micro ink magnetic printer that can print 180 pages per minute.
According to Salil Krishna, senior vice president-design, UTI Bank, "We
outsourced the print operations to Xerox around three years back and started
with one Xerox DP 180. With increased demands and volumes, we installed one more
DP 180 to cope with the aggressive growth."
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| At
a Glance |
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Challenges
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Flexibility in meeting the business growth due to growing customer base
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Quality and speed of the printed output
Solution
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Outsourced print services from Xerox. Deployed the Xerox DP 180 print
solution
Benefits
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Productivity improved by 40%
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Faster response time
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Improvement in delivery schedules
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Branches need to keep only a minimum inventory, have reduced wastage and
saved on space
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No worries about printer operation
and maintenance as Xerox is responsible for these |
Having outsourced print operations the bank has improved upon
its capability to cater to changing customer requirements. The bank can now to
reach out to its customers more effectively and improved the turnaround time.
UTI is now able to mail personalized cheque books to its customers within 24
hours of a request. On full bleed capacity utilization, the DP 180 can print 540
cheques leaves per minute. This means that there are no bundles of unused cheque
books lying at UTI Bank's 300 branches, thus helping the bank save on precious
real estate.
The bank can make changes to its cheque book format
instantaneously, thus keeping a minimum inventory of 100-150 cheque books at its
branches and prevent obsolescence and wastage. By using these printers it can
now print bar codes at centers where MICR is not used
The bank has derived more flexibility and better time lines to
improve design changes and roll out new products and services.
By outsourcing its print infrastructure to Xerox, the bank was
able to focus on its core banking operations as Xerox is now responsible for the
overall print operations of the bank. UTI Bank no longer needs to have printer
assets of its own as they are installed and maintained by Xerox. Other benefits
derived through outsourcing print services ranges from managing device
obsolescence to round-the-clock effective operations.
Shrikanth G
shrikanthg@cybermedia.co.in Page(s) 1
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