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iGATE offers services like consulting, data analytics, enterprise systems,
infrastructure management and others. The company needed a workflow solution for
its prestigious manufacturing client to better manage its clients documents
like invoice processing and auditing. iGATE made a deal with Newgen to provide
the solution.
Prior to the implementation of the Newgen solution for processing of
invoices, the manufacturing company was using a system which was automated only
in parts and was largely manual. The biggest challenge, thus, was to integrate
and standardize the entire processing system by presenting a consistent
interface that connected different ERP systems being currently run at different
geographical locations.
A large number of disparate systems made the invoice processing
time-consuming and labor intensive. Additionally, the manufacturing company was
continuously incurring high costs on auditing and frequent instances of payment
of duplicate invoices. According to Anil Bajpai, vice president, BPO Operations,
iGATE, The biggest challenge was to give them a centralized platform as they
were having multiple systems working at multiple locations at various
platforms.
iGATE, with the help of Newgen, implemented the ECM solution and gave the
company a centralized database using SharePoint virtual server environment.
Newgen solutions included OmniFlow for managing business processes, OmniDocs for
managing various documents, and OmniCapture for scanning documents.
All invoices and expense reports are received and scanned by iGATE. The
scanned invoices are then uploaded to a central imaging server at the Accounts
Payable Group of the manufacturing company. All the document images are then
transmitted to an offshore imaging server located in India at the manufacturing
companys site. Entries are created for each invoice, and invoices are allocated
to different queues. According to Bajpai, We proposed them with a
transaction-based pricing model to reduce the cost of invoice processing. The
company was charged per invoice for its processing. Next, the invoices are
assigned to various associates for further processing.
Newgen workflow solution is a multi-tiered platform-independent solution,
built using robust server-side Java and J2EE technologies, and capable of
working on Windows, Linux, Solaris, or UNIX operating systems, and presents
users with a consistent interface for viewing and entering invoice data.
The solution helped the company to enter data using a single data entry
screen. Previously, they used separate screens for separate locations.
Apart from unified data entry to multiple ERPs, the solution, by integrating
with various ERPs, enables report generation through OmniFlow interfaces. The
solution also enables the manufacturing client to have real-time process
visibility, thereby facilitating better control.
The manufacturing company has been benefited immensely using the Newgen
solution on ECM. The solution allowed the manufacturing client to build in
accuracy, efficiency and consistency in their Accounts Payable operations.
The Newgen solution has helped the manufacturing company to reduce the cost
by 65%. The service levels have been improved by enhanced visibility and reduced
cycle time.
Sandeep Sharma
sandeeps@cybermedia.co.in
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