Perceived benefits of e-Governance initiatives for citizens

Benefits

1

Score

2

Score

3

Score

Transparency in operation decision making

Best

Goa

88.6

Madhya Pradesh

84.8

Chhattisgarh

82

Worst

Rajasthan

47.6

Punjab

47.6

Tamil Nadu

53.4

Time taken to complete transaction

Best

Madhya Pradesh

89.4

Gujarat

88.8

Goa

82.8

Worst

Punjab

45.2

Rajasthan

56

Himachal Pradesh
and Tamil Nadu

60

Reasonable charges

Best

Madhya Pradesh

87.2

Goa

82

Delhi

78.2

Worst

Punjab

49.2

West Bengal

51.6

Rajasthan

55.4

Overall rules, procedures, regulation

Best

Madhya Pradesh

87.6

Goa

81.2

Andhra Pradesh

79.2

Worst

Punjab

46.4

Tamil Nadu

50.2

Gujarat

54.2

Overall ease of dealing

Best

Madhya Pradesh

90.2

Goa

80.4

Chhattisgarh

80

Worst

Punjab

45

Rajasthan

54.6

Tamil Nadu

56.8

E-payments

Best

Gujarat

88.6

Madhya Pradesh

84.8

Chhattisgarh

84

Worst

Rajasthan

37.8

Uttaranchal

45.3

Punjab

49

Monitoring and tracking of application

Best

Chhattisgarh

87.8

Madhya Pradesh

87.2

Goa

84.4

Worst

Rajasthan

41.8

Punjab

48.6

Himachal Pradesh

60

Source: DQ-IDC e-Gov Survey 2006