How They Fared

Company

Empex Score 2006

Rank 2006

e4e

88.8

1

vCustomer Corporation

83.9

2

Wipro BPO

80.8

3

Genpact

80.3

4

Ajuba Solutions

79.8

5

HCL BPO

79.4

6

OfficeTiger Database

78.3

7

ICICI One Source

78.0

8

Tata Consultancy Services

75.9

9

24/7 Customer

75.8

10

Sutherland Global Services

74.0

11

Brigade Corporation

72.7

12

EXL Service.com

72.6

13

SlashSupport

71.2

14

Transworks Information Services

68.8

15

AXA Business Services

68.5

16

Motif India Infotech

68.1

17

Keane Worldzen

67.5

18

Cambridge Solutions

65.8

19

Integreon

65.8

19

Three of the top five BPOs are new entrants this year. So are all the others except Motif.

Refused to participate: HSBC, IBM Daksh, Hero ITeS, Progeon, Karvy, Techbooks, InTouch Solutions, Nipuna, Evalueserve, NIIT SmartServe, WNS, TWS Holdings and Aegis BPO

BPO Growth Story

Company

Employee size 2005

Employee size 2006

% Growth

Genpact

12,363

15,774

27.6

Wipro BPO

15,207

15,746

3.5

HCL BPO

4,372

7,610

74.1

ICICI One Source

5,278

7,083

34.2

24/7 Customer

4,950

6,345

28.2

Sutherland Global Services

5,949

6,118

2.8

EXL Service.com

3,983

5,486

37.7

Transworks Information Services

3,151

3,645

15.7

vCustomer Corporation

2,400

3,000

25.0

OfficeTiger Database

1,957

2,880

47.2

SlashSupport India

1,200

2,550

112.5

Tata Consultancy Services

1,749

2,478

41.7

AXA Business Services

1,590

2,173

36.7

Brigade Corporation

874

1,703

94.9

e4e

1,331

1,617

21.5

Ajuba Solutions

545

880

61.5

Integreon

580

830

43.1

Cambridge Solutions

474

693

46.2

Keane Worldzen India

321

597

86.0

Motif India Infotech

397

309

-22.2

Most participants have ramped up quite agressively in the last one year. While SlashSupport has nearly doubled its capacity, Brigade Corporation and Keane Worldzen too have grown by 95% and 86% respectively in employee size. The only exception is Motif which has reduced its strength, and has also seen satisfaction levels dip