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Datamine |
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| Friday, March 21, 2008 |
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| Contrary to popular perception,
call centers can still be preferred employers if they get their acts
straight. In the top ten, IBM Daksh, HCL, Ajuba, Allsec, Brigade, and even
Wipro, to a large extent, are primarily involved in voice work |
Smaller companies continue to do
well. Even smaller entrants show an impressive performance |
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Correlation coefficient implies
the relation between employee satisfaction and the above mentioned
parameters. For example, the culture of the company is such that it creates
a positive work environment has the strongest bearing on satisfaction |
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| Larger companies tend to do well
on the HR front due to better processes in place and also due to higher
number of employees |
The average employee growth,
among the surveyed companies, has been around 36%, TCS BPO and Cambridge
grew the highest in terms of numbers |
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