Google
Web dqindia.com
Search by issue  | Sitemap

• Visit pcquest.com to know all about the business benefits of IT infrastructure outsourcing • Ad : Play and Plug ERP by IBM

Home< > BPO EMPLOYEE SURVEY 2003 > The Question is...

Special Issues 

   - DQ Top 20
   - Customer Satisfaction Audit
   - Best Employer Survey (IT)
   - Best Employer Survey (BPO)
   - IT Person of the Year 
   - Best E-Governed States
   - CIO Handbook

Enterprise

   - CIO Series
   - IT Case Book 2009

Industry

eGovernance

Green IT

Online & Mobility


 
CSA
IT Salary Survey
BPO Salary Survey
IT Man of the Year
'We re-launched because we were being confused for a friendship portal'
R Sundar, President, Times Business Solutions


The Question is...



Tuesday, October 21, 2003

They give their companies highest scores on “The work I do is crucial to the company’s growth”, and the lowest on “The company lives up to the promises it made in its advertisements”. We asked 544 ITeS employees across the country 61 different questions relating to their work and their companies. Here’s what they had to say…

This company lives up to the promises it made in its advertisements
I am very stressed at work
This company lives up to the promises it made in its advertisements
I get a sense of great professional and personal accomplishment from the work I do here
This company's culture creates a very positive work environment
Every morning, I look forward to a day at work
I am very excited by the technology I am working
I feel pride in saying that I work for this company
I have exciting growth opportunities in this company
This company has high standards of corporate governance
This company responds immediately to any issues or problems I have
The company's policies and procedures are transparent and create a positive work environment
People around me are passionate about their work
I am satisfied with the kind of salary hikes I get
This company behaves in a very professional manner--with employees, suppliers and customers
I am satisfied with the perks and benefits available to me
I feel a sense of belonging to the company
I feel my opinion matters in this company
Working in this company is a short-term job opportunity for me
The Appraisal system in this company is fair
The company's infrastructure is good and makes my work a whole lot easier
I am paid enough for the work I do in this company
I am very excited about the work I handle here
My manager genuinely cares about my professional and personal growth
I would leave this job if another reputed company offered me a 20% hike in salary
I have fun working here
The company and my immediate manager help me maintain a work-life balance
The work I do is crucial to the company's growth
The training given in this company genuinely helps me in my professional and personal growth
My relationship with my peers makes for a better work environment

Methodology
Employees were asked to rate each statement on a scale of 1 to 10, where 1 was strongly disagree and 10 was strongly agree. Based on their responses, means were calculated for an overall assessment of the industry’s performance on each question and each parameter. Based on this, for instance, ITeS employees appeared most satisfied on training, people and culture, and least satisfied on job content and career growth, composite satisfaction and salaries.

However, the key score to watch out for when looking at any single company is the “most satisfied” or “strongly agree” score. It is an indication of employee engagement with the company and usually a better indicator of a company’s strengths.

Essentially, it measures how many of its employees are most satisfied on any single count. Industry numbers indicate percentage employees saying ‘Strongly Agree’, ‘Somewhat Agree’ or ‘Strongly Disagree’ with each statement. Company rankings are based on percentage employees saying ‘Strongly Agree’ only.





Page(s)   1   
End of the article

Product of the Week

A d v e r t i s e m e n t




Message boards

Discuss this and many other IT topics at the
CIOL message board

Previous Stories

Magazine Subscription | Sitemap | Contact Us | About Us | Advertising Print | Mediakit Print | jobs@cybermedia

Other CyberMedia web sites
  [Voice&Data]  [CIOL]  [PCQuest]  [Living Digital]  [IDC India]
  [CIOL Shop]  [DQ Channels]  [DQweek]  [CyberMedia Events]
  [Cybermedia Digital]  [CyberMedia India]   [Cyber Astro
  [Global Services Media ]  [BioSpectrum]  [BioSpectrum Asia]