Top three reasons for joining   Score Relative Industry Ranks Industry Average HIgh growth opportunity 53.3 7 51.8 Good work environment 40 8 44.9 Transport facility available 40 8 38.6 Top three reasons for leaving   Score Relative Industry Ranks Industry Average Salary 73.3 2 39.7 Policies & procedures are not conducive 53.3 1 7.6 Insufficient leave/holidays 50 1 23.2

High job security levels. Workforce committed to sticking it out with a third of its employees calling it their dream company

Employee dissatisfaction on almost every parameter

*Employee Size 2,200 (IDC estimates as on March 31, 2003)

This 2,200-odd people company stood out for all the wrong reasons and found itself at the bottom of the rankings—thanks to serious employee dissatisfaction on almost every single parameter. Employees also gave the company among the lowest scores on 41 of the 59 questions asked and 33% of them said that they would leave if another reputed firm made them an offer with a 20% salary hike.

Though over half the employees joined for “exciting growth opportunities”, there was discontentment on this count too. On the upside, despite being a middling paymaster, employees ranked it high on the last salary hike (ranked #6). That, combined with above-average job security levels and branding, led to about 33% of employees voting for it as their dream company (rank #7 on preferred employer list). The best news—despite everything, employees are committed to a career in the call center industry and to sticking it out here. Only 7% said the job was a short-term opportunity for them. That is, however, partly explained by a slightly older than average workforce.