Search  in   

     Platinum Sponsor
   

 Home > DQTOP20 2004 > BPO Employee Survey 2004

 

24/7 Customer: E-Sat Takes a Beating
A review of internal processes is in order as employees seem rather unhappy on almost all parameters
Monday, November 08, 2004
Print Comment Email DiggDigg DeliciousDel.icio.us RedittReddit TwitterTwitter

The company's overall satisfaction score is 70.7, far lower than the industry average of 80.7. The company launched a number of new training initiatives to ensure that training helped in retaining employees. 

These new training initiatives were designed with the objective of having fun while learning. But the employees are singing a different tune altogether.

Only 69% of its employees find the training relevant as opposed to an industry average of 81%. Just about 62% of its employees find this training helpful in their work as opposed to the industry average of 73%. A long way to go for the trainers and the coordinators at 24/7.

Reasons for Joining

Score Industry Ranks
“Strongly agree”
Long working hours 55 3
Work timing 45 3
Travel time 45 1

Just about 69% of 24/7 employees said they would recommend the company to their friends, a statement that has the highest correlation to overall satisfaction. And the industry average on this was as high as 81%. Another aspect that should worry the HR manager is that 41% or as many as two out of five employees would leave the company for a 20% hike in salary. This is almost twice as high as the industry average. But the one redeeming point is that the employees feel that the company does not discriminate.

Reasons for Leaving
Score Industry Ranks

“Strongly agree”

Sleeping disorder 69 1
Digestive system related disorder 69 1
Severe stomach related problem 45 1
Strengths Relatively higher satisfaction levels on job content and people
Weaknesses Low overall satisfaction

Page(s)   1  


Print Comment Email DiggDigg DeliciousDel.icio.us RedittReddit TwitterTwitter

 

 




Click here

 

 

 

 

 

 

 
Other CyberMedia web sites
 [Dataquest]   [Voice&Data]   [CIOL]   [PCQuest]   [Living Digital]
 [IDC India]   [CIOL Shop]  [DQ Channels India]   [the DQweek]  
 [CIOL Jobs]  [Cyberexpo]  [Cyber Multimedia]   [Cyber Astro]   
 [CyberMedia India]   [GlobalOutsourcing]   [BioSpectrum]