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HCL Tech-BPO: Brand Game?
The HCL brand helps, but it needs to do much more to retain people
Monday, November 08, 2004

At Noida-based HCL, the ride has been tough for the employees, with 36.1% claiming that their job is stressful. Also, compared to an industry average of 81.2%, only 61.1% looked forward to every days work. Only 50% of the employees felt that the company's infrastructure was good and helped them in work. Employee views on operating procedure standards are also amongst the lowest in the industry. On a more positive note, 72.2% said they would recommend the company to close friends. This however, was powered by employee satisfaction over receiving immediate recognition by superiors for outstanding work (72.2%). 36.1% of the workforce felt restricted when it came to the freedom of decision making with regard to their work.

Nearly half the staff members felt that the company was not so sensitive to its women employees and only 38% felt that they did received an immediate response to their issues and problems. 

Reasons for Joining

  Score Industry  Ranks
“Strongly agree”
High growth opportunity 61 10
Salary is good 47 10
Good work environment 47 12

A mere 52.8% saw an exciting growth opportunity in the firm and 58.3% felt secure in their jobs. HCL's brand name gave the necessary impetus to employees, of whom 25% rated HCL as their preferred employer.

Reasons for Leaving
        Score Industry  Ranks
“Strongly agree”
Salary 58 4
No growth opportunity 39 8
Timing 31 6
Strengths Transparency in the appraisal system and a sense of belonging to the company
Weaknesses The lack of good infrastructure and obscure company policies and procedures

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