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BPO Employee Survey 2004 |
Transworks: No Joy
Employee satisfaction levels are at an all-time low, and the company need to address this quickly
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BPO Employee Survey 2004 |
Call Center Maladies
While 49% of the respondents say they joined the industry attracted by the salary, 54% say they would quit because of the salary. Call center employees in India are in a Catch 22 situation, but whence comes all the stress? What ails the call center worker? Dataquest examines their travails |
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BPO Employee Survey 2004 |
ICICI OneSource: A Satisfied Lot
Though the company has scaled up tremendously, it has managed to maintain overall employee satisfaction through its positive ethics and training. However, employees are getting increasingly stressed out and salary could become an issue
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BPO Employee Survey 2004 |
Hinduja TMT: Going Strong
Despite having done better than last year on scores, the company sinks three places, finishing fifth. But there's not too much to worry, as the workforce is loyal and committed, as well as proud of the company |
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BPO Employee Survey 2004 |
HCL Tech-BPO: Brand Game?
The HCL brand helps, but it needs to do much more to retain people |
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BPO Employee Survey 2004 |
Motif: Small Town Hero
Small size, non-metro location have a positive impact on employee satisfaction |
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BPO Employee Survey 2004 |
NIIT Smart: Work is Pleasure
The employees are satisfied with work, but the company has to find measures to stem attrition |
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BPO Employee Survey 2004 |
Stress Industry Stress Factors
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BPO Employee Survey 2004 |
24/7 Customer: E-Sat Takes a Beating
A review of internal processes is in order as employees seem rather unhappy on almost all parameters |
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BPO Employee Survey 2004 |
The Questions is...
They give their company highest score on 'The work I do adds value to the company and contributes to its growth' and the lowest on: 'I am satisfied with the kind of salary hikes I get'
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BPO Employee Survey 2004 |
Daksh eServices: As Good As It Gets
A young workforce, though a little dissatisfied with salaries, feels it offers lot of growth opportunities and continues to be loyal, but increasing levels of stress could well lead to a different scenario
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BPO Employee Survey 2004 |
eFunds: Dream Company
The New Jersey controversy had little effect on employee morale as employees are happy about job content though salary is a sore point. However, the industry looks at it as the dream company to work with
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 More.... |
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