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24|MphasiS :
Stable, for Now
MphasiS impressed with more than 40% growth (excluding BPO). Integration with
EDS has been smooth with as much as 43% of MphasiS revenue coming through EDS in
FY 08. CEO, Jeya Kumar started focusing on the next set of priorities such as
quality and talent management. That included appointment of a chief quality
officer and setting up of the EDS Learning & Leadership Academy in Mangalore.
In terms of revenue break-up, MphasiS is yet to get into the same league as
the top-tier vendors though. ADM is still huge, though its share dropped from
68% in FY 07 to 65% in FY 08. BPO revenue dropped from 24% to 22% while
infrastructure management/helpdesk services grew from 8% to 13%. In absolute
terms, the company expects IM/helpdesk to grow about 70% this year. BPOlargely
driven by the domestic market will grow by around 15%.
This year the companys strategic agenda includes increasing domestic sales
focus, take learning from Indian customer services to overseas clients,
platformizing some BPO offerings while continuing its thrust on leadership
development. However, with HP taking over EDS, its delivery strategy may go
through another round of change.
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Jeya Kumar,
CEO | |
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Highlights
u In
terms of geography, US revenue share came down from 70% in FY
07 to 67% in FY 08, while Europes share increased from 16%
to 20%
u Appointed Ramesh Gudalur to head BPO
u Added new facilities in Indore and Puducherry
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l Start-up Year: 1992
l Products & Services: IT
services l Employees: 27, 047 (including 12,829 in BPO)
l
Address: Bagmane Technology Park (Lakeview), Byrasandra, CV
Raman Nagar, Bangalore-560 093 l Tel/Fax:+91-80-25346760
l Website:
www.mphasis.com |
25|Samsung India Electronics : Facing the Slump
Call it a case of sacrificing todays gains for a better future. Samsung,
which dominated the monitor market for so long, saw competitors like TPV and
Acer gaining prominence, and eating into its market share, primarily because of
its de-focused 15 CRT business.
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SH Oh, MD | |
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Highlights
u Intensified
its retail strategy with tie-ups with large format retail
stores
u Plans to set up its own IT retail stores, and expand
Digital Zones in FY 08
u Expanded its R&D operations in India, by setting up a new
software R&D center at Noida
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l Start-up Year: 2000
l Products & Services:
Color Monitors, Printers, HDD, OMS l Address: 7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019
l Tel: +91-011- 41511234 l Fax: +91-011-41608818/19
l Website:
www.samsung.com/in |
However, its LCD business, which accounted for 65%, of its revenues can well
put it back in fast gear as the market moves to LCD in a more decided way. In
fact, the company has plans to phase out CRTs over in the not so distant future.
In addition, the company plans to re-enter the notebook market to ride on the
high growth wave in the notebook market as the desktop market slumps at lower
growth rates.
During the year, Samsung created new teams for retail and corporate
customers. The B2B team for handling corporate customers has been set up in
Delhi, Kolkata, Bangalore, Chennai, Hyderabad, and Mumbai. Samsung added around
sixty corporate partners taking the total number of corporate partners to over
100.
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