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Home > DQTop20 2008 > Industry Overview 08

Majestic Domestic
For the first time, people seem to have woken up to the potential of the domestic market. Though the indications were present over the past couple of years, almost overnight, the ghar ki murgi became significantly important
Friday, August 01, 2008
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For long the Indian domestic IT story has been much like that of the proverbial ghar ki Murgi (Hen) in the oft quoted Hindi proverb, Ghar ki murgi dal barabar (a domestic hen is valued as little as every day lentil). Thus, while everyone was gung ho about the successes of export oriented service companies, like TCS, Wipro, Infosys, etc, there was little to cheer about on ground zero. With a PC penetration among the lowest in the world, the domestic IT story was in tatters and everyone (government, private players, and consumers) blamed others for the same.

That was much the story, till last year, when the global economic train almost came to a halt. A meltdown in the US and its subsequent impact across the world has left the Indian IT export poster-boys reeling. The margins for these companies have come under extreme pressure due to issues like wage inflation, US dollar depreciation, deferred IT decisions by global majors, etc. The handful of companies that were focussing on the domestic market were not only safe from such pressures, they were also able to grow at healthy rates. This change has been an eye-opener of sorts because, for the first time, people seem to have woken up to the potential of the domestic market.

Though the indications were present over the past couple of years, almost overnight, the ghar ki murgi became significantly important.

Domestic Deals of the Year

Service Provider Client/Partner Amount Details
Efttronics Systems Indian Railways Rs 100 crore Two projects for LED signal lamps and for integrated passenger information systems
Financial Software & Systems SBI
Rs 20-25 crore pa Monitoring & management of ATMs
Wipro Infotech Aircel $600 mn over 9 years Transformational outsourcing across 23 functional areas
GTL a leading telecom operator Rs 100 crore Three year contract for turnkey network deployment and operations and maintenance services
HCL Technologies RBI Rs 100 crore Setting up of two centers and maintaining them for 7 years
Wipro Infotech Pantaloons Rolling out and managing the IT operations across all the outlets of Pantaloon
HP-led consortium United India Insurance Rs 100 crore Seven-year contract to implement core insurance solution and other work
IBM Central Board of Direct Taxes Rs 180 crore Integrated infrastructure solution to CBDTs 3 data centres
IBM BSNL Rs 70 crore End-to-end networking solutions and services for deployment of digital subscriber line access multiplexer in 900 cities
HP Britannia Implement a comprehensive IT outsourcing and transformation project and implement tailor-made solutions
KLG Systel Power distribution utility Rs 75 crore Implementation of software solution
IBM Vodafone $600 mn over
5 years
Rollout of its wireless network as well as management of IT services including development and maintenance of key applications such as billing, BI, financial systems as well as data center operations
Wipro Lodha Group Rs 132 crore IT outsourcing and management
TCS New India Assurance $40 mn plus For implementing its core insurance platform across the latters 1,100 branch network
HP Karnataka Government e-procurement Managing the e-procurement process for the government
HCL Infosystems Punjab SWAN Set up and maintain state SWAN
HP Himachal SWAN Setting up and maintaining the SWAN
SISL MRF SAP implementation project
CMS ONGC Rs 25 crore Deploying a DR site at Baroda
3i Infotech Tamil Nadu State Government NA To set up 4,400 CSCs in 4 of the 5 zones in Tamil Nadu
Tulip IT Assam SWAN Rs 57.72 crore Setting up of state wide area network in Assam
CMS Railways Control Office Application Proj Rs 17 crore

The value of outsourcing depends largely on the structure of the relationship, and Indian transactions are undergoing a major shift, as was evident in FY 08. They are evolving from short-term, project-driven engagements to longer-term, comprehensive outsourcing initiatives. Over the next few years, staff augmentation and project-based deals would gradually dwindle to be replaced by more comprehensive outsourcing engagements

Growing Hardware Spend
With falling hardware prices and increasing IT spend by companies, especially the SMBs, the hardware market has grown handsomely over the past year. In fact, the overall hardware market including systems, peripherals, and other hardware products has grown by 35% over last year. Much of this growth can be attributed to the spread of computing to smaller towns and cities of India and of course the growing clout of the SMBs. Going by a survey conducted by New York-based Access Markets International (AMI) Partners, SMB outfits in India are going to spend $9.7 bn on IT in 2008. The spend is up by 22% over last year. This is the result of a boom in the overall economy and a rise in the number of Small Businesses (SBs). The shift has also been strengthened with major hardware companies either strengthening their dealer network or introducing products at a price point much lower than the others.

150% growth in the ATM market is the highest among all segments of the domestic market.

Consumables and stand-alone monitor sales drove the peripherals market

Not only the businesses, even the average Indian Joe (or rather Jai) is buying PC system and peripherals with lan, evident from the way the segment has grown over the year. Notebooks continue to grow at over twice the rate of desktops. While the monitor segment is surging on the basis of TFT and LCD sales. According to IDC, the growth of Indias domestic hardware spend in comparison to other BRIC markets (Brazil, Russia, China) has been very impressive. In fact, this year India is going to overtake Russia in terms of total spend on hardware.

BRIC Hardware Spend 2006-11 (in $ mn)
2006 2007 2008 2009 2010 2011
Brazil 7,869 8,764 10,040 11,325 12,437 13,285
Russia 10,029 11,692 13,032 14,243 15,442 16,612
India 8,202 9,744 11,975 14,257 16,368 18,337
China 29,405 34,083 37,937 41,381 44,519 46,610
Total 55,504 64,283 72,984 81,205 88,766 94,845

Source: IDC India

There seems to be a three-way fight between India, Russia and Brazil, while China looks like being in a league of its own. The trend is likely to continue till 2011 when India is expected to overtake Russia and Brazil, but not even reach halfway to China

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