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After a new parent company, EDS, two years back, MphasiS BPO saw two new men
on top in the beginning of last yearCEO Jeya Kumar and BPO chief Ramesh Gudalurinitiating
and driving change. By the end of the year, the impact was visible. Its
traditional customer service business revenue had fallen from 47% of total
revenue in FY 07 to just 35%, even as tech support had grown from 4% to 9% of
total revenue. But the biggest change was visible in successfully growing the
knowledge services piece, which accounted for close to one-fourth of the
revenue, not a small feat for a company that was a large call center three years
back.
What is more noteworthy is that MphasiS has grown these pieces largely
organically. The association with EDS saw some delivery work of horizontal
support services like HR and F&A also coming to MphasiS. It plans to invest in a
healthcare platform to support value added growth in that line.
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RANK 19 |
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| Ramesh Gudalur, BPO Chief |
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FACTSHEET |
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l Start-up Year: 1992
l Delivery Presence: Bangalore (2),
Mangalore (1), Pune (3), Ahmedabad (1), Noida (1), Mumbai (2)
l Address: 65/2, Bagmane Parin, Bagmane Tech Park, CV Raman Nagar,
Bangalore l Tel: (91)-80-4004 0404
l Website: www.mphasis.com |
The new leadership has initiated a lot of change in organizational
development, the impact of which should be visible this year. Page(s) 1
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