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The sell-off of the government business and a change in offshore-onshore mix resulted in a drop of revenue for Cambridge. But the year saw Cambridge take some strategic steps for future growth. Major among them were getting into new areas like real estate and pension processing in the UK market.

In real estate, it targets real estate consulting companies and counts CB Richard Ellis and Cushman and Wakefield among its clients. Cambridge is providing back-end support to management of large commercial and residential property in Europe and the US. Cambridge also got into pension accounting. Through a partner, it manages pension of about 400 companies in the UK processing close to 3 lakh pension payrolls per month.

Though the company does operate in the mortgage area, the sub-prime crisis affected it only marginally, as Cambridge is primarily into loan servicing area and not loan origination. It is the latter that saw a virtual stop.

RANK 9
	Christopher A Sinclair, CEO
Wesley OBrien, president, BPO Division Nimish Soni, head, India BPO operations Peter Imbrogno, COO Pradeep Chaudhry, CFO Rich Gros, head, HR Milind Joshi, head, Quality & Compliance
HIGHLIGHTS
n Became the first international BPO company to tap a tier-3 location like Shimoga in Karnataka n Got significant inroad into the real estate area
FACTSHEET
lStart up Year: 2001 lDelivery Presence: Bangalore (2), Chennai (1), Melbourne (1), US (48), Shimoga (1) lAddress: Cambridge Towers, SJR iPark, EPIP Area, Opp. Satya Sai Hospital, Whitefield, Bangalore. 560066 lTel: +91- 80-30540000 l Fax:+91-80-2852-2411 lWebsite: http://www.cambridgeworldwide.com

Cambridges US operations declined by 7%. But it did manage to win Land America as one of its clients for mortgage services. The company was also awarded a multi-year BPO contract from Victorian WorkCover Authority (VWA) of Australia. Cambridge will handle to all WorkSafe claims for the 1,400 employees of VWA.

The company also completed the amalgamation and arrangement of Cambridge Integrated Services India and Matrixone India with Cambridge Solutions. The company board is also raising an aggregate amount of up to $40 mn.

The company continued to expand its Indian operations. It set up a new development center in Chennai and Pune. This Pune facility will employ 200 skilled resources and dedicated training facility. It also opened a new center in Shimoga in Karnataka, probably the only company to go to a next generation location for international BPO delivery work.

There were strong rumors last year that Cambridge was selling majority stake to HCL or UK-based BPO firm Xchaning, which the company has declined.

Some of the leading customers of Cambridge include AON, Hyatt, Alea, MSC, MCMC, and Universal SmartComp.

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