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In a tacit admission that the rules of IT services do not apply to BPO,
Infosys decided to break its long-standing tradition of pure organic growth when
it made its biggest acquisition in its twenty-six year old history to grow the
BPO piece and acquired the shared services centers of Royal Philips Electronics
spread over India, Poland, and Thailand for $28 mn in a combined deal that also
saw Infosys securing a $250 mn contract from the Dutch major spread over seven
years. It has already paid handsome dividends with its F&A service-line growing
79% and driving company growth significantly. In addition, it added new
locations and 1,400 people.
Infosys BPO drew two-thirds of its revenue from horizontal services, most of
which are growing well. Customer interaction services (grew 57%), order
management (grew 54%), and knowledge services (grew 29%) are its big areas,
apart from F&A. However, HR outsourcing actually showed a decline (in rupee
terms). Procurement also showed a sharp decline.
Infosys BPO, which was one of the first BPO companies to internally develop a
platform managed to secure four customers for this, even as almost every BPO
company jumped at the platform BPO opportunity in FY 08. The managements
thinking is that the platform, due to its flexible cost structure, will help the
company during the current slowdown phase. During the year, Infosys BPO serviced
seventy-two clients and added fives.
It also managed to get a head start in the newer verticals like media,
entertainment, utilities, and retail which the company clubs under emerging
markets. The objective is to help Infosys BPO build capabilities and credentials
in each of these specific domains and gain a critical mass before converting
them into standalone business units. To that effect, it formed a JV, Source 18,
which has managed to rope in National Geographic as a client.
|
RANK 8 |
 |
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| Amitabh
Chaudhary, CEO |
Abraham Mathews, CFO
Nandita Gurjar, head, HR
KV Rama Mohan, head, Quality
Srikant Balan, head, Risk
Srimathi K Swamy, head, Technology Infrastructure Group
Swaminathan D
Vaitheeswaran S
Ritesh Idnani
Anantha Radhakrishnan
Joydeep Mukherjee |
|
HIGHLIGHTS |
n Recognized by the Indian Ministry of
Social Justice and Empowerment as the best employer of disabled individuals
n Got certified on eSCM by Carnegie
Mellons ITSqc |
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FACTSHEET |
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l Start up Year: 1991
l Delivery Presence: Bangalore,
Pune, Chennai, Jaipur, Gurgaon, Udaipur (India), Brno (Czech Republic),
Manila (the Philippines), Hangzhou (China), Łd (Poland), Monterrey
(Mexico), Bangkok (Thailand) l Address:
Electronics City, Hosur Road, Bangalore 560 100 l
Tel: +91-80-2852-2405 l Fax:+91-80-2852-2411
l Website: http://www.infosys.com/BPO |
Infosys BPO recruited 239 differently-abled people and headed toward its
stated strategy of having 2% of workforce from this segment of population. Page(s) 1
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