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The year saw 24/7 Customer more than making up for the loss of a major
account (Aviva). A growth of 17% may not exactly look astounding, but what is
significant is that unlike most others, its growth has been completely organic.
The underlying reason behind 24/7 Customer still holding fort, despite
sticking to a single service line and without acquisitions and entering the
domestic market, is arguably because of its mastering of the multi-shore
delivery model, with 35% of its people in non-Indian offshore locations (no
onshore)better than any other Indian company. All of that has come organically
and spread judiciously among regionsAsia, Latin America, and Europe.
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RANK 20 |
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| PV Kannan, CEO |
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FACTSHEET |
l Start-up Year: 2000
l Delivery Presence: Bangalore
(1), Chennai (2), Hyderabad (1), Manila (2), Guatemala City (2), Gurgaon
(1), Shangai (1) Ireland (1) l Address:
Embassy Golf Links, Off Intermediate Ring Road, Challaghatta, Varthur Hobli,
Bangalore 560071 l Tel: 08030582470
l Fax: 08030582469
l Website: www.247customer.com |
FY 08 saw 24/7 Customer achieving significant progress in diversifying its
industry exposure. From a BFSI/technology-focused firm, it grew its telecom and
travel and leisure verticals significantly (852% and 349% respectively). It is
planning to enter the India domestic market. Page(s) 1
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