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Putting to rest speculations that it was now positioning as a pure play
domestic player, Intelenet Global Services, has surprised everyone with a strong
56% growth in its international BPO revenue. The company,which has seen
full/partial ownership changes four times in its eight year of existence, did it
in a year when growth slowed down for most, thanks to US slowdown and
overcapacity.
The growth was also broad-based, with US growing 63% and Europe growing 50%.
It also remained fairly untouched by the slowdown, as it resorted to hedging
with international banks leading to fixed cost savings for a three-year period.
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RANK 15 |
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| Susir Kumar, CEO |
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FACTSHEET |
l Start-up Year: 2000
l Delivery Presence: North
America (3), Mauritius (2), Guatemala (1), Philippines (1), India (24)
l Employees: 9,271
l Address: Intelenet Tower 1, Plot CST No
1406/A28, Malad West, Mumbai l Tel:
+91-022-66776000
l Website: www.intelenetglobal.com |
The company, which after acquisition by PE firm, Blackstone Group, took some
time to consolidate its operations, thus slowing new business acquisition at
that time, is now ready to focus on growth. In fact, what is significant is that
the growth has not come from a mega acquisition. While roughly 20% growth is
attributable to its acquisition of the back office of Travelport in India, more
than 50% of growth has come from existing clients. New clients accounted for the
rest. It leveraged its Blackstone connection with the PE firms portfolio
companies contributing close to $45 mn to its top line. Page(s) 1
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