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TCS BPO continued on its chosen path of creating platforms and integrating them with services to offer end-to-end solutions to customers. The success included client wins on existing platforms, launch of new platforms, investment on creation of newer platforms and even partnerships to offer platform-based services. However, the most explicit reinforcement of its thrust on platforms came in the form of creation of a platform BPO strategic business unit within TCS BPO, headed by Raj Agrawal.

Significant progress on this front included the $1.2 bn contract that parent TCS signed with Nielsen, wherein TCS BPO is slated to provide HRO on its platform as well as some KPO services. TCS BPO is increasingly eyeing such integrated IT-BPO deals with TCS.

TCS BPO added HR and payroll platforms created on SAP to its existing insurance platform IIMS and tied up with Smallstream to provide banking reconciliation services on a platform. TCS BPO had multiple client wins in HRO and a major win for providing insurance BPO services to a US-based insurance firm.

In all verticals, TCS has taken the approach of providing services around core business functions. While that means providing order provisioning kind of services in telecom and services around lending and trade settlement in banking, it has successfully got into the high value clinical data management services, a part of the drug discovery lifecycle for pharma companies. TCS BPO boasts of four out of the top ten global pharma majors as its clients in this, including Glaxo SmithKline, Eli Lilly and Nova Nordisk.

TCS next thrust areas include marketing support analytics for pharma companies, supply chain and procurement services and other analytics-based services. It is trying to grow the skill-set organically, even though it is not averse to acquisitions. In procurement, it is building a platform to offer services around it.

RANK 3
	VK Raman, Head, BPO
Venkatraman N, head, Delivery Ranjan Bandyopadhyay, head, HR Pankaj Agarwal, head, Quality Krishnaswamy Srinivasan, head, BPO Infrastructure Services Milind Kamat, head, Services Business, Americas Mark Bretton, head, BPO Services, UK and Ireland Nelson Fernandes, head, Offshore Business Development Shyam Kerkar, head, BPO Marketing Ramesh Sreedharan, head, BPO Transition
HIGHLIGHTS
n Created a platform BPO SBU within TCS BPO n Launched new platforms in HRO and payroll n Significantly increased traction in pharma, bagging multiple clinical data management deals
FACTSHEET
l Start-up Year: 1968 l Delivery Presence: Mumbai (2), Chennai (2), Bangalore (2), Baroda (1), Delhi (1), Kolkata (1), Budapest, Hungary (1), Hangzhou, China (1), Peterborough, UK (1), Santiago, Chile (2), Montevideo, Uruguay (1), Baroda (1) l Address: TCS House, Raveline Street, Mumbai l Tel:+91-022-6778-9999 l Website: www.tcs.com

After a few acquisitions earlier (Pearl, AFS, Phoenix, etc) FY 08 saw no acquisitions from TCS BPO. On the other hand, it expanded its delivery capability by adding Hangzhou in China and Baroda in India to its BPO delivery network.

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