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It was a year of transformation for vCustomer. Not only did the company start
selling its homegrown CRM solution commercially, vCustomer led with the software
in Indias domestic market. The result: in less than a year, it signed
twenty-two customers in India, all using services on its own CRM. The company
sees better opportunity in India not just in terms of growth potential but also
in terms of scope to do higher value add. It expects revenue of $5 mn from India
business by December.
As it experimented with the solutions approach, its traditional offshore
business slowed down a bit (22% in dollar terms), despite a good growth from
existing customers, some of them more than five years old.
The new experimentation at the expense of more of the same work has been
possible for vCustomer, as it is in no hurry to go for a listing, an advantage
that can be attributed to its CEOs decision to buy out VCs financial stake in
the company in 2006.
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RANK 18 |
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| Sanjay Kumar, CEO |
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FACTSHEET |
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l Start-up Year: 1999
l Address: B1-G3, Mohan Co-operative Industrial Estate, Mathura
Road, New Delhi-110044 l Tel: 40530200
l Website: www.vcustomer.com
l Delivery presence: Pune & New Delhi |
vCustomer is working with a few Indian technology companies on making
work-from-home a reality. Page(s) 1
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