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Home > DQTop20 2008 > Services & Solutions Superguide 08

Just a Ping Away
Online shopping, matrimonial, job, and real estate sites are driving the e-biz market in India to new levels of success
Monday, September 08, 2008
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The information superhigh-way was never this smooth for the urban Indian population. Mutliple players, flexible tariff plans, and good speed in most areas of the metros, and top tier-2 and 3 cities put together have breathed new life into the countrys broadband growth. This growth has manifested into an unregimented usage of the Internet by even the average income Indian. From being used merely as a mode of communication and an information tool, the Internet has evolved to cater to the most personal and, in many cases, essential needs of individuals like shopping, networking, sharing thoughts, booking tickets, and even finding soul mates. So as a brother orders Rakhi gifts for his sister through e-shopping or the girl next door sets out to find her ideal match through a matrimony site, today there is a marked change in the Internet usage, specifically in the growth of the e-biz market in India, as reflected in the numbers.

When we talk about the growth of the e-biz market in India, the Internet usage pattern is an important consideration. According to a report by research firm JuxtConsult, total Internet users in India stand at 49 mn, with 40 mn constituting urban users and the rest rural. The report indicates a healthy growth by over 33% in all urban users over the last year, while there is a substantial growth by close to 19% in the regular urban users. Out of these the number of daily users stands at 25 mn.

Revenue-wise too the growth of B2C e-commerce industry in India has been in line with IAMAIs e-commerce report in 2006-07 that computed it to be around Rs 9,210 crore for the year 2007-08. The overall e-commerce market is growing at 30% y-o-y.

Out of this, the online travel industry is the largest contributor to the B2C e-commerce industry, accounting for almost 70% of the total e-commerce market. e-Tailing or online shopping is next, followed by other categories under online classifieds including job, matrimonial, and real estate portals, and digital downloads like mobile ringtones, etc.

Interestingly, the growth has been both in the class and mass of online users in India. The JuxtConsult report points out that 77% of all online users belong to the 19 to 35 age-group category, while 70% of the total users belong to the SEC A, B, and C towns. Also English is the most preferred language of reading for only 28% of Internet users, indicating the huge potential for vernacular language content.

Online Travel
Around the World in Seconds
With low cost, no frills airlines crowding the Indian sky, the airlines market boomed like never before and so did the Indian online travel market. Venture capitals, aggressive online marketing campaigns, and even several international players considering a foray into the market have made the online travel market more exciting.

Under the e-biz market, the Indian online travel is the fastest growing. Some of the biggest travel sites include Yatra, MakeMyTrip, ClearTrip, TravelGuru, TravelMartIndia, Flightraja, among others. Most travel portals obtain revenue from service fee levied on the customer, and the backend commission that they get from airlines and hotels. A marginal amount also comes from online advertising.

As far as Internet advertising is concerned, a FICCI and PWC report pegs it at Rs 160 crore and is projected to grow to Rs 950 crore by 2011.

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Most Popular Websites for Specific Online Activities
Activities Top Website Used Most Activities Top Website Used Most
Emailing Yahoo 51% Matrimony Bharatmatrimony 36%
Instant Messaging Yahoo 53% Friendship/Dating Orkut

54%

Job Search Naukri 42% Picture Sharing Orkut 38%
Online News Yahoo 16% Social Networking Orkut 66%
Info SearchEnglish Google 81% Professional Networking Orkut 44%
Info SearchLocal language Google 65% Video Sharing Youtube 43%
Online Travel Yatra 18% Sports Cricinfo 19%
Games Zapak 32% Astrology Yahoo 25%
Online Shopping (non-travel) Ebay 33% Cinema Yahoo 14%
Real Estate Google 23% Music Raaga 17%
Financial News/Info Moneycontrol 18% Online Learning/Education Google 32%
Online Share Trading ICICIdirect 31% Buy/Rent Movie CD Rediff 19%
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