IT windfall for BDA
The civic bodies in India's Silicon Valley are increasingly looking to
spend more on automation, reduce turnaround time and improve transparency.
Around Rs 1.1 mn was invested in the Bangalore Development Authority (BDA) in
2004-05. But, a quantum leap in spending is expected this year-probably in
excess of Rs 90 mn-as the BDA engages HCL in implementing an Integrated
Management Information System. The project, to be implemented in the next couple
of years, may involve an investment of Rs 250 mn. In that time frame, BDA aims
to become the first urban development authority to be a paperless office, fully
automated, with many of its offices working 24x7.
"The turnaround time will be reduced from a couple of years to just 15
days in most of the activities now," says BDA commissioner MN Vidyashankar.
Residents will also be in a position to lodge complaints, track complaints,
access all the information about BDA through Kiosks and get all the queries
replied on-line, the commissioner explains. HCL says the association will reduce
current paper work by 80% for various business processes.
DQ: It will be an achievement for the BDA to be the first paperless
Government Office working 24x7. However, it remains to be seen whether BDA would
provide only Local Government Services or all Government Services. The state
Government of Karnataka has already established single point citizen service
centers under the Bangalore One project and it would be interesting to see
whether BDA e-kiosks would be different in any way or just another duplication
of efforts? Page(s) 1 2
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