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Home > E-GOVERNANCE

e-Content is Key
Experts from forty nations share ideas and experiences on how e-content will take India into the twenty-first century
Thursday, May 21, 2009
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India was recently host to digital content experts from forty different countries that gathered to share best practices and lessons learned about digital technology and content for development from international and national levels. Jointly organized by Digital Empowerment Foundation, and the Department of Information Technology, Ministry of Communications & Information Technology, Government of India, the main objectives of the conference wereto share tools and strategies for digital technology and content for development; to have focused and targeted deliberation on the linkage between digital technology and content and social, economic, and cultural capital; to initiate, develop, and most importantly to renew partnerships among attendees. Besides, experts also sat down to identify the best digital content practitioners out of nearly 1,000 nominations from more than 160 countries for best e-content awards.

In his welcome address, SR Rao, additional secretary, Department of Information Technology, Ministry of Communications & Information Technology, Government of India, stressed on the need for content creation which is gender, age and heritage specific. Wajahat Habibullah, chief information commissioner of India, said in his address that while there is freedom of information elsewhere, there is right to information in India because it is believed that information belongs to the people and hence it should be shared and disclosed. Similarly, R Chandrasekhar, special secretary, DIT, Government of India, highlighted the importance of linkage between e-governance and digital content. He emphasized on the need to rework Public-Private Partnership (PPP) models to involve civil society as well. Key speaker and chairman, World Summit Award, Austria, Prof Peter A Bruck, spoke about Indias progress in the ICT sphere and commended the platform created by this forty-country summit, and the need for integration of ICT with the Millennium Development Goals (MDGs). In his valedictory address, Jainder Singh, secretary, Department of Information Technology, Government of India, said, We must not forget that if technology is a great enabler, then digital content is the key.

Digital content that is in local language and is locally relevant will be the key for leveraging ICT in India, say digital content particpants from around forty countries

Often experts argue that everyone, including the industry and the government, is running after creating an ICT infrastructure, and in the process contentwhich will actually get people to use that infrastructureis getting neglected. But with such global conferences happening in India, specially with the support of the government, things are likely to change. And change fast.

What They Recommended
Evolution of ICTs
The content community must keep up with the rapid pace of evolution of ICTs. We have now moved from the third screen (PCs) to the fourth screen (mobiles, handhelds). The nature of the mobile medium calls for different criteria for content design, interactivity, security, and location awareness.

Alignment and Alliances
Stronger alignment is called for between key stakeholders in content generation. For instance, government departments must cooperate to provide single window clearance for e-government applications to benefit citizens. This calls for G2G standardization and alignment of processes in gathering and presenting citizen content.

Alliance models like PPP have been touted for a long while in areas like community content and telecenters, but greater clarity is needed to ensure continuity and ownership after the partnership period expires. Best practices in contractual frameworks need to be established. Alliances should also rope in neglected and less glamorous entities like post offices in the digital content ecosystem.

Entrepreneurship
Sites like Google, Wikipedia, Facebook, YouTube etc have changed the way Internet users create, access, browse, rate and tag content. Most of these sites and services did not exist even five years ago, thus highlighting the importance of harnessing and nurturing entrepreneurship in the digital content ecosystem. Entrepreneurship extends not just for profit start-ups, but also social entrepreneurs who create content sites for overall social good and not only monetary gain.

Local-Global Balance
For content to be relevant to local audiences, it must be in the local language; it should include not just global content translated into local needs, but uniquely created content specifically for local user needs. But at the same time, the global opportunity should not be overlooked. Properly developed local content services can also have an appeal for global audiences on the Internet.

Hybrid Models
Another dimension of balance is between top-down and bottom-up (and even middle-out) models of content promotion. While there is definitely a place for strategic planning and systematic long-term strategies in content creation (eg by governments), there should also be a place for spontaneous bottom-up content creation activities (eg on sites like Wikipedia and Wiktionary).

Capacity Building
Greater resources should be dedicated to building capacity among ICT users for not just creatingcontent, but also monitoring, assessing, rating, tagging and validating content on the Internet (eg students should not treat Wikipedia content as fact, but as a pointer to authentic content elsewhere).

Standardization
From multilingual fonts to library taxonomies, there are strong movements emerging for standardization of digital content (or at least for interoperability among different platforms and codes). Standards movements in different verticals should be tracked (eg education, health, government, payment) and best practices gathered across sectors and countries.

Legal Frameworks
Legal issues are becoming increasingly important in the global Internet. It is important for content promoters to fully grasp not just legal issues at the creation end of the content spectrum (eg creative commons license) but also at the access end (e.g. freedom of information, right to information, security).

Content Culture
In an increasingly ICT and media driven world, it is important for citizens to enrich the infosphere by imbibing a content culture which includes eagerness to publish and share content, assist in co-creation of value, and democratically harness content for a range of applications and functions.

International Cooperation
The twenty-first century is marked by increased regional and global cooperation for content promotion and collaboration.

For instance, the EU has some good initiatives for sharing of educational content (but has not been as effective in other types of content, such as music). The World Summit Award itself is a good example of international collaboration for periodic benchmarking of best practices in content publication around the world.

Osama Manzar
The author is director, Digital Empowerment Foundation
maildqindia@cybermedia.co.in

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