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India was recently host to digital content experts from forty different
countries that gathered to share best practices and lessons learned about
digital technology and content for development from international and national
levels. Jointly organized by Digital Empowerment Foundation, and the Department
of Information Technology, Ministry of Communications & Information Technology,
Government of India, the main objectives of the conference wereto share tools
and strategies for digital technology and content for development; to have
focused and targeted deliberation on the linkage between digital technology and
content and social, economic, and cultural capital; to initiate, develop, and
most importantly to renew partnerships among attendees. Besides, experts also
sat down to identify the best digital content practitioners out of nearly 1,000
nominations from more than 160 countries for best e-content awards.
In his welcome address, SR Rao, additional secretary, Department of
Information Technology, Ministry of Communications & Information Technology,
Government of India, stressed on the need for content creation which is gender,
age and heritage specific. Wajahat Habibullah, chief information commissioner of
India, said in his address that while there is freedom of information
elsewhere, there is right to information in India because it is believed that
information belongs to the people and hence it should be shared and disclosed.
Similarly, R Chandrasekhar, special secretary, DIT, Government of India,
highlighted the importance of linkage between e-governance and digital content.
He emphasized on the need to rework Public-Private Partnership (PPP) models to
involve civil society as well. Key speaker and chairman, World Summit Award,
Austria, Prof Peter A Bruck, spoke about Indias progress in the ICT sphere and
commended the platform created by this forty-country summit, and the need for
integration of ICT with the Millennium Development Goals (MDGs). In his
valedictory address, Jainder Singh, secretary, Department of Information
Technology, Government of India, said, We must not forget that if technology is
a great enabler, then digital content is the key.
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| Digital content
that is in local language and is locally relevant will be the key for
leveraging ICT in India, say digital content particpants from around forty
countries |
Often experts argue that everyone, including the industry and the government,
is running after creating an ICT infrastructure, and in the process
contentwhich will actually get people to use that infrastructureis getting
neglected. But with such global conferences happening in India, specially with
the support of the government, things are likely to change. And change fast.
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What They Recommended |
Evolution of ICTs
The content community must keep up with the rapid pace of evolution of
ICTs. We have now moved from the third screen (PCs) to the fourth screen
(mobiles, handhelds). The nature of the mobile medium calls for different
criteria for content design, interactivity, security, and location
awareness.Alignment and Alliances
Stronger alignment is called for between key stakeholders in content
generation. For instance, government departments must cooperate to provide
single window clearance for e-government applications to benefit citizens.
This calls for G2G standardization and alignment of processes in gathering
and presenting citizen content.
Alliance models like PPP have been touted for
a long while in areas like community content and telecenters, but greater
clarity is needed to ensure continuity and ownership after the partnership
period expires. Best practices in contractual frameworks need to be
established. Alliances should also rope in neglected and less glamorous
entities like post offices in the digital content ecosystem.
Entrepreneurship
Sites like Google, Wikipedia, Facebook, YouTube etc have changed the way
Internet users create, access, browse, rate and tag content. Most of these
sites and services did not exist even five years ago, thus highlighting the
importance of harnessing and nurturing entrepreneurship in the digital
content ecosystem. Entrepreneurship extends not just for profit start-ups,
but also social entrepreneurs who create content sites for overall social
good and not only monetary gain.
Local-Global Balance
For content to be relevant to local audiences, it must be in the local
language; it should include not just global content translated into local
needs, but uniquely created content specifically for local user needs. But
at the same time, the global opportunity should not be overlooked. Properly
developed local content services can also have an appeal for global
audiences on the Internet.
Hybrid Models
Another dimension of balance is between top-down and bottom-up (and even
middle-out) models of content promotion. While there is definitely a place
for strategic planning and systematic long-term strategies in content
creation (eg by governments), there should also be a place for spontaneous
bottom-up content creation activities (eg on sites like Wikipedia and
Wiktionary).
Capacity Building
Greater resources should be dedicated to building capacity among ICT
users for not just creatingcontent, but also monitoring, assessing, rating,
tagging and validating content on the Internet (eg students should not treat
Wikipedia content as fact, but as a pointer to authentic content elsewhere).
Standardization
From multilingual fonts to library taxonomies, there are strong
movements emerging for standardization of digital content (or at least for
interoperability among different platforms and codes). Standards movements
in different verticals should be tracked (eg education, health, government,
payment) and best practices gathered across sectors and countries.
Legal Frameworks
Legal issues are becoming increasingly important in the global Internet.
It is important for content promoters to fully grasp not just legal issues
at the creation end of the content spectrum (eg creative commons license)
but also at the access end (e.g. freedom of information, right to
information, security).
Content Culture
In an increasingly ICT and media driven world, it is important for
citizens to enrich the infosphere by imbibing a content culture which
includes eagerness to publish and share content, assist in co-creation of
value, and democratically harness content for a range of applications and
functions.
International Cooperation
The twenty-first century is marked by increased regional and global
cooperation for content promotion and collaboration.
For instance, the EU has some good
initiatives for sharing of educational content (but has not been as
effective in other types of content, such as music). The World Summit Award
itself is a good example of international collaboration for periodic
benchmarking of best practices in content publication around the world. |
Osama Manzar
The author is director, Digital Empowerment Foundation
maildqindia@cybermedia.co.in
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