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Send 'em Back to School!   
Corporates are trying to find a judicious mix of training and rewards to retain talent
Tuesday, June 22, 2004
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For any organization retention and motivation of personnel are major HR concerns today. Many organizations often experience precipitous and simultaneous demands for the same kinds of professionals. Indian industry suffers from a shortage of experienced people and attracting them is a key HR challenge. It is difficult enough to get the talent, but even more so to retain it. In such a seller's market, companies are striving hard to understand which organizational job and reward factors contribute to attracting the best talent.

There is a very simple management philosophy a corporate should follow–'recruit the best, retain the best and reward the best'. Today's challenging business environment is a stark reminder to corporate leaders that talent management, wherein employee skills and personalities are appropriately deployed to optimize performance, is a critical and difficult task. Talent is not only available in class A towns, organisations should look at institutes and colleges also from class B and C cities and towns. Believe me, there is a huge talent pool lying unutilised.

It is my belief that empowerment pays back exponentially. It is essential for the holistic growth of any organisation that the employees are allowed to think independently. Positive organisational reactions need human catalysts
M L Taneja

Organisations must offer the employee the right mix of creative space and material benefits-and I believe in that order-to build a long-term relationship. Any organisation is the sum of its parts. It is the individual efforts of individuals, which help fructify any organisation's vision. Organisations need to provide employees with the impetus to continuously innovate, improve and grow.

Once recruited, employees can't be left alone to find their ways in the organisation. Companies today make the basic mistake of not providing necessary grooming to the young employees who have the raw skills that needs to be honed. People development is one of the key aspects of any HR policy.

Spending years in HR I believe companies should invest in full fledged training centre, with a dedicated team where the candidates go for four to six weeks for an intensive induction course. The training programs should also be identified based on individual and group needs. Any training course will definitely enhance the talents employees need to develop. If corporates can't invest in training centres, they can always look at providing e-learning programmes. An e-learning programme is self-directed and allows individuals to choose content and tools appropriate to interests, needs and skill levels.

HR managers should seriously look at 'back to school' programmes for its managers. There is always a need to enhance the talent and keep up with pace of the industry. Back to school programmes helps in filling the gaps of the individuals need and requirement. This programme can also help people grow to the next level. Employees can be sent to an onsite program-be it management, IT or HR-to various reputed institutions for refresher courses or courses can be developed keeping the group in mind. HCL sends its staff to institutes like XLRI or the IIMs for advanced training programmes. Distance learning programmes is also an option that various organisation can look at.

In any quality organisation, there is no dearth of talent. But this talent be recognised and honoured. The leader who achieves this will not only earn the respect of his employees, but will also ascertain sustained growth for the organisation. I believe in providing employees an environment, which is flexible and offers opportunities to explore their inner capabilities. Keeping in tune with our three pronged philosophy, companies should award its employees through ESOPs, appraisals and regular increments and incentives.

We at HCL Infosystems consider our people our key strength. We try and make sure that each employee is nurtured. At HCL we have around 3,500 employees. Or we say, we have 3,500 organisations, which make HCL what it is today. Considering that the average working tenure of an employee in HCL Infosystems is 10.2 years, the philosophy has served us well.

We believe that ideas stem out of expertise, and expertise is the coming together of talent and experimentation, which has led to tremendous growth for all the successful organisations.

The author is V-P, HRD, HCL Infosystems

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