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Goa has seen almost an 11% decrease in the user satisfaction score from last year. Does that indicate a slowdown in efforts toward consolidation of the ongoing e-gov initiatives?
Goa has not slowed down in user satisfaction as we are putting more effort toward implementation of the projects which are citizen centric. The Goa Broadband Network GBBN project initiated by the Government of Goa offers various services of the government at the doorsteps of the citizens of Goa at an affordable cost. This network will link all households in both urban and rural areas. Other than that, the Government of Goa has also initiated a project named Integrated Information Infrastructure (I3) which will bring benefits of e-governance to residents of even the remotest areas. The Dharni project (100% computerization of land records in Goa), the application software for all municipal councils in Goa, Infogram deployed in all 189 village panchayats, etc are examples of projects implemented successfully.

The Government of Goa has also initiated the ambitious project Establishment of IT Knowledge Centre practically for census towns of Goa numbering around forty-four. This project is aimed at building capacity wherein the disadvantaged citizens, women and senior persons are trained to impart computer skills.

RP Pal, secretary, IT, Goa government

The objectives of the IT knowledge center will be to provide basic computer skills to the local youth, housewives and other citizens; provide various job oriented IT training courses, including training for the BPO operations/call center executives; to make at least one person in each family in the state IT literate.

As far as e-gov services for corporate organizations go, Goa performs lowest among all states. How is the state bracing up efforts there?
Aforesaid e-governance initiatives shall provide the services/information on real time basis through the Internet for filling applications, returns, payments, grievances, etc.

Survey results indicate that citizens are not too satisfied with services on education, and on the police and security front? Are there any citizen-oriented projects in the pipeline?
Yes. At present most of projects are in the final stage and are under live trial mode due to which perhaps the citizens are facing difficulty. Once the projects like establishment of the IT Knowledge Center surveillance system become operational, the impact of these projects will be felt and will satisfy the expectations of the citizens.

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