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A technology development company in the US wanted to build a unique email client with a powerful search engine. The customer wanted a strong technology edge, complete product realization support, and end-to-end responsibility for product lifecycle from the outsourcing vendor.

Project
The vendor had to work as part of the customer team not only on the overall architecture, but on everything else too, including algorithm development, development of a Java-based front-end and search engine, development of a C++ based GUI, integrated with the back end, besides implementation and testing, including validation tests. The end customer also had to be provided with after-sales email support.

Communication
Both the parties communicated through teleconference, email and messaging on a periodic basis updating each other on the schedule and the status. Besides, the whole team visited the customer for a few weeks to participate in the overall architecture discussions.

Team
The team had 25 members dedicated exclusively to the project, which, since it also demanded a strong research team, had three very competent technical staff, each with more than 15 years of experience. Though the project started with just two members, it soon had a much larger team.

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