• A leading west coast based P&C insurer encountered a high defect leakage from one phase to the next
• This resulted in significant delays and inefficiencies as in-house resources struggled to balance development and testing tasks
• Kanbay, a global IT services firm performed a root cause analysis and identified four issues causing the number of leakages
• The value: The client achieved zero defect leakages after implementation of the solution
• Other benefits: annualized cost savings of $460 K
• Reduced cycle time and productivity improvements
• Annualized savings of 14,000 man-hours. The tool is being rolled out to several other projects to improve quality levels and prevent downtimes

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