According to Nasscom, in order to obtain a sustainable competitive advantage in claims processing, Indian vendors need to provide automated solutions

Automotive claims: Industry example
Such solutions would simplify and accelerate the cooperation and communication between the participants in a claim event: the damage dossier would be managed centrally and documents from the dossier would be transmitted electronically without any delay. Such a solution would connect all the parties who are affected by collision damage: insurers, assistance networks, repairers, claims adjusters, assessors and their organizations, lawyers and care rental companies.

Key features of the solutions
l It would eliminate the need for multiple data entry-the data is gathered once only and the solution then ensures it is forwarded and supplied to other systems for supplementation or further processing via defined interfaces-resulting in less administrative costs and reduced errors.

l The partners would communicate with one another via a standardized network-saving expense and time as well as speeding up decision making and implementation.

l Participants could obtain (within the limits of their authorization) an overview of the current situation and inform their customers.